Which of the following is true about sending goodwill messages?
A) A personal tone is inappropriate when sending congratulations even if you are already friendly with the reader.
B) A handwritten note of appreciation is inappropriate in today's electronic media environment.
C) Send congratulations for personal events only if you know the reader well.
D) Goodwill messages need not have a direct business purpose.

Question

Quizplus · Accepted Answer

Goodwill messages are intended to create a positive image of the sender and establish or strengthen relationships, and they do not necessarily have a direct business purpose. A personal tone is actually appropriate for sending congratulations, even if you already know the reader well. While handwritten notes are less common in today's electronic media environment, they can still be a thoughtful and appreciated gesture. Sending congratulations for personal events can be appropriate even if you do not know the reader well, as long as the message is sincere and appropriate for the situation.

Which of the Following Is True About Sending Goodwill Messages