Which of the following is true about sending goodwill messages?
A) If you are already friendly with the reader, a personal tone is appropriate when sending congratulations.
B) A hand-written note of appreciation is inappropriate in today's electronic media environment.
C) Send congratulations for personal events only if you know the reader well.
D) In a letter of appreciation, do not specifically mention the person or persons you want to praise, as that can demoralize the others.

Question

Quizplus · Accepted Answer

It is appropriate to use a personal tone in a goodwill message, particularly when congratulating someone you already have a friendly relationship with. This helps to convey sincerity and builds rapport.

Answer: B and C are both incorrect.
 A hand-written note of appreciation can still be a thoughtful gesture and is not necessarily inappropriate in today's digital age. Additionally, it is acceptable to send congratulations for personal events even if you do not know the reader well, as long as the message is respectful and appropriate.

Answer: D is incorrect.
 It is important to specifically mention the person or persons you want to praise in a letter of appreciation, as this helps to reinforce the positive behavior or action that is being recognized. However, it is also important to be mindful of how this may impact others who were not mentioned, and to think about ways to offer praise and recognition to all team members.

Which of the Following Is True About Sending Goodwill Messages