Question 1

What is the most common reason for relationships developing at the workplace?
A) Satisfaction of needs
B) Gender role congruency
C) Pervasiveness of organizational romance
D) Shared interest of common tasks

Accepted Answer

Satisfaction of needs is the most common reason for relationships developing at the workplace, as it encompasses both emotional and practical aspects that can be fulfilled through interactions with coworkers.

Question 2

________ helps in building friendship and alliances among office mates.
A) Proximity
B) Grapevine
C) Idiosyncrasy
D) Socializing

Accepted Answer

A

Question 3

When Mathew applied for a job in a different state, he was worried about how he would get to the interview. However, to his surprise, the company conducted the interview via Skype and sent his offer letter by e-mail. What relationship does this scenario describe?
A) Technology and work relationship
B) Manager-employee relationship
C) Mentor-mentee relationship
D) Relationship with difficult coworkers

Accepted Answer

This scenario describes the relationship between technology and work, as the use of Skype and email allowed for a remote interview process and job offer to be sent.

Question 4

For the fifth time in 10 years, Advent Corp. was selected as the best company of the year. When asked about the secret of their success, the CEO credited it to a small team that spent quality time getting to know their customers and taking responsibility for consumer satisfaction. Their organizational policy also forbade employees to interact with their colleagues socially. Furthermore, their organizational setup was rigidly hierarchical in nature, with lateral communication being a rarity, and employees were expected to fend for themselves after the completion of their training program. How did the company manage to maintain their success?
A) By consistently giving high priority to customer relations
B) By prohibiting romantic relationships in the workplace for an extended stretch of time
C) By including mentoring relationships at every organization level since its inception
D) By managing to satisfy the basic needs of their employees from the date they join

Accepted Answer

The CEO attributes their success to a small team spending quality time understanding their customers and taking responsibility for consumer satisfaction. This suggests that the company maintained their success by consistently prioritizing customer relations.

Question 5

________ are experienced, mature, and successful employees who guide new employees in various fields including knowledge, skills, and appropriate behavior.
A) Mentors
B) Managers
C) Coworkers
D) Customers

Accepted Answer

Mentors are experienced employees who offer guidance and support to new employees in various areas including knowledge, skills, and behavior. Managers are responsible for overseeing the work of employees and ensuring that organizational goals are met. Coworkers are colleagues who work alongside each other, but they may not necessarily have the seniority, experience, or authority to act as mentors. Customers are individuals or organizations that purchase goods or services from a business and are not usually involved in employee training or development.

Question 6

As team manager, Adam is known for always listening to his team. He communicates goals and objectives clearly and encourages his team to show initiative and responsibility. Adam never fails to give credit and praise where it is due. Which type of relationship is Adam trying to develop?
A) Manager-employee relationship
B) Coworker relationship
C) Mentoring relationship
D) Employee-customer relationship

Accepted Answer

Adam's actions are indicative of a manager-employee relationship, where a manager supports, guides, and motivates their team, fostering a positive and productive work environment.

Question 7

Sebastian is a senior manager. Whenever a team member makes a mistake, he threatens the employee's job. This demotivates everyone. What do Sebastian's team members need in order to accomplish organizational goals?
A) Power
B) Support
C) Expertise
D) Social exchange

Accepted Answer

The answer of Sebastian is a senior manager. Whenever a...

Question 8

Two teams were given a common goal. Jane led the first team, whereas the second team had no leader. Jane was confident as she was experienced in the field: she analyzed the project, applied her knowledge, and implemented her own strategies. Jane tried to work on a number of group assignments on her own and also tried to hog the limelight. The second team worked together to build knowledge and develop strategies. When it was time to analyze the outcome of the project, the second team was clearly more effective and efficient than the first. What was the reason behind this, and how could Jane's team be more efficient?
A) By maintaining a shared-interest relationship; by keeping common tasks among coworkers
B) By performing correctly at work; by keeping common tasks among fellow workers
C) By possessing required skills and abilities; by maintaining a shared-interest relationship
D) By receiving guidance and support from the mentor; by possessing the required skill set

Accepted Answer

The reason why the second team was more efficient was because they worked together and built knowledge and strategies as a group. They had a shared-interest relationship and kept common tasks among coworkers. Jane's team could be more efficient by adopting the same approach and maintaining a shared-interest relationship, where everyone has a stake in the outcome and works together towards achieving the goal. This would require delegating tasks and allowing everyone to contribute their own unique skills and abilities.

Question 9

In which case of power distribution do workers enjoy satisfaction and commitment without losing direction?
A) Managers and workers share power.
B) Managers and workers negotiate the power.
C) Either managers or workers have the power.
D) Managers possess little power and employees have much power.

Accepted Answer

When managers and workers share power, there is a balance and a sense of ownership and responsibility from both parties. This creates a collaborative work environment where workers feel heard and valued, leading to higher levels of job satisfaction and commitment. At the same time, there is still direction from the managers to ensure that goals are being met and work is being done effectively.

Question 10

_____________ is a key element in developing a communication climate that facilitates a good manager-employee relationship.
A) Situational knowledge
B) Communication competence
C) Goal setting
D) Proximity

Accepted Answer

The answer of _____________ is a key element in developing...

Question 11

________ refers to the extent to which a person conforms to gender stereotypes.
A) Gender role congruency
B) Satisfaction of needs
C) Gender/cultural issues
D) Pervasiveness of organizational romance

Accepted Answer

Gender role congruency refers to the extent to which an individual's gender-related behavior and personality traits match stereotypical expectations. It reflects the degree to which individuals conform to gender stereotypes and behave in ways that are consistent with their perceived gender roles.

Question 12

Samuel is a medical representative. He visits several clinics and hospitals each week; however, he is unable to sell his products. Samuel's manager noticed this, and decided to go with him on client visits for a few weeks. After spending more time together, Samuel's manager suggested that Samuel be friendlier, more responsive, and more attentive to his clients. Samuel implemented his manager's suggestions, which resulted in a marked improvement in his performance. Which statement best describes this situation?
A) Importance of developing positive relationships in the profession
B) Effective communication in the profession
C) Importance of setting goals for a work relationship
D) Effective determination of the workplace climate

Accepted Answer

The situation highlights the importance of developing positive relationships in the profession, as Samuel's improved performance was a result of being friendlier, more responsive, and more attentive to his clients through the suggestion of his manager. Effective communication, setting goals, and determining workplace climate may also be important factors, but they are not the main focus of the situation described.

Question 13

The ________ is an individual who is primarily concerned with his or her own self-interest and advancement.
A) self-protector
B) independent other
C) soap opera star
D) rebellious playboy/ playgirl

Accepted Answer

A self-protector is someone who prioritizes their own well-being and interests above others. This trait can also be associated with selfishness and a lack of concern for the needs of others.

Question 14

Amber Inc. has a unique organizational culture. They give their employees power to make decisions and control over the activities they perform. This makes the employees accountable and motivates them to do their work. The managers, however, have enough power to manage any unit. Which type of power distribution is this?
A) Managers and workers share power.
B) Managers hold all the power and the workers hold none.
C) Neither supervisors nor workers have much power.
D) Workers hold most of the power and supervisors hold little.

Accepted Answer

The employees are given power to make decisions and control their activities, which means they share power with the managers. However, the managers still hold enough power to manage any unit.

Question 15

The ________ is a harmless employee who displays a tendency to reject legitimate authority.
A) independent other
B) soap opera star
C) self-protector
D) adolescent

Accepted Answer

The answer of The ________ is a harmless employee who...

Question 16

Ian is a team leader. When deciding on a slogan for his company's upcoming campaign, he invited all his team members to give their opinions. Everyone then provided feedback and suggested improvements or changes. Ian considered the feedback and explained why the suggestions were incorporated or ignored. What was Ian trying to provide?
A) An effective communication climate
B) Satisfaction of needs
C) Power
D) Proximity

Accepted Answer

Ian was trying to create an effective communication climate by inviting feedback and explaining his decisions.

Question 17

Roland Saberling, a professional tennis player, always made a conscious effort to remain aloof from other players in locker rooms, parties, and sponsorship events. As a result, other players avoided interacting with him. What quality did Roland fail to exhibit?
A) Proximity
B) Pervasiveness
C) Idiosyncrasy
D) Mutual influence

Accepted Answer

Proximity refers to physical or psychological closeness or nearness to others. Roland's deliberate effort to remain aloof made him physically and psychologically distant from other players, leading to a lack of interaction with them. Therefore, he failed to exhibit the quality of proximity.

Question 18

What requires analysis of the organization, communication flow, and political atmosphere for a work relationship?
A) Goal setting
B) Proximity
C) Shared meaning
D) Situational knowledge

Accepted Answer

The answer of What requires analysis of the organization, communication...

Question 19

Elaine was recently hired at BlueFair, Inc., because of her confidence and talent. She was energetic and communicative and always excited to learn new things about the company. Which role is Elaine exhibiting?
A) Protégé
B) Employee
C) Employer
D) Coworker

Accepted Answer

Elaine is exhibiting the role of a protégé, which is someone who is guided and supported by more experienced people and is eager to learn and grow within the company.

Question 20

The absence of which types of relationships can potentially reduce the job effectiveness of female employees?
A) Cross-gender mentoring
B) Cross-race mentoring
C) Cross-pervasive mentoring
D) Cross-region mentoring

Accepted Answer

Cross-gender mentoring can provide female employees with diverse perspectives and support, potentially enhancing their job effectiveness. Without it, they may miss out on valuable insights and opportunities for growth.

Quiz 7: Work Relationships

What is the most common reason for relationships developing at the workplace?

________ helps in building friendship and alliances among office mates.

When Mathew applied for a job in a different state, he was worried about how he would get to the interview. However, to his surprise, the company conducted the interview via Skype and sent his offer letter by e-mail. What relationship does this scenario describe?

________ are experienced, mature, and successful employees who guide new employees in various fields including knowledge, skills, and appropriate behavior.

As team manager, Adam is known for always listening to his team. He communicates goals and objectives clearly and encourages his team to show initiative and responsibility. Adam never fails to give credit and praise where it is due. Which type of relationship is Adam trying to develop?

Sebastian is a senior manager. Whenever a team member makes a mistake, he threatens the employee's job. This demotivates everyone. What do Sebastian's team members need in order to accomplish organizational goals?

In which case of power distribution do workers enjoy satisfaction and commitment without losing direction?

_____________ is a key element in developing a communication climate that facilitates a good manager-employee relationship.

________ refers to the extent to which a person conforms to gender stereotypes.

The ________ is an individual who is primarily concerned with his or her own self-interest and advancement.

The ________ is a harmless employee who displays a tendency to reject legitimate authority.

Roland Saberling, a professional tennis player, always made a conscious effort to remain aloof from other players in locker rooms, parties, and sponsorship events. As a result, other players avoided interacting with him. What quality did Roland fail to exhibit?

What requires analysis of the organization, communication flow, and political atmosphere for a work relationship?

Elaine was recently hired at BlueFair, Inc., because of her confidence and talent. She was energetic and communicative and always excited to learn new things about the company. Which role is Elaine exhibiting?

The absence of which types of relationships can potentially reduce the job effectiveness of female employees?