Question 1

Nonverbal messages can be dismissed since they do not contribute to verbal messages.

Accepted Answer

Nonverbal messages can often convey more meaning than verbal messages and should not be dismissed. They can include body language, facial expressions, tone of voice, and other nonverbal cues that can significantly impact communication.

Question 2

Visual kinesic communication includes gestures, winks, smiles, frowns, sighs, attire, grooming, and all kinds of body movements.

Accepted Answer

Visual kinesic communication refers to nonverbal communication through body language, gestures, and facial expressions. This includes the actions listed in the statement such as gestures, winks, smiles, frowns, etc.

Question 3

Proxemics revolves around two concepts, which are _____ and personal space.
A)kinesics
B)polychronic time
C) haptics
D) territoriality

Accepted Answer

Proxemics revolves around the concepts of territoriality and personal space, as opposed to kinesics (body language), polychronic time (handling multiple tasks at once), and haptics (touch).

Question 4

Casual listening is useful when receiving important instructions, resolving conflict, and providing or receiving critical feedback.

Accepted Answer

Casual listening refers to listening without giving full attention or focus. It is not recommended in situations that require critical attention and understanding, such as receiving important instructions, resolving conflict, or giving/receiving critical feedback. These situations require active listening, which involves paying close attention, asking questions, and clarifying understanding.

Question 5

Kinesic communication is an idea expressed through a verbal message.

Accepted Answer

Kinesic communication refers to non-verbal communication expressed through body language, facial expressions, gestures, and eye contact. It does not involve verbal messages.

Question 6

Which of the following is true of people belonging to cultures that follow polychronic time?
A)They equate time with money and view it as linear and manageable.
B)They respect private property and rarely borrow or lend
C) They work on several activities simultaneously.
D) They detest interruptions in their daily schedules.

Accepted Answer

People belonging to cultures that follow polychronic time tend to prioritize relationships and interactions over schedules and deadlines. They are comfortable working on several activities at once and may view interruptions as a normal part of daily life. They do not necessarily equate time with money or view it as linear and manageable, as would be the case in cultures following a monochronic time system. Additionally, respect for private property and borrowing/lending practices are not directly related to a culture's time orientation.

Question 7

Supportive behavior is characterized by leaders who give detailed rules and instructions and monitor closely that they are followed.

Accepted Answer

Supportive behavior is actually characterized by leaders who show concern for the needs and feelings of their team members, listen to their ideas and opinions, and provide them with support, encouragement, and recognition. This type of leadership style is often associated with a higher level of employee satisfaction, motivation, and productivity.

Question 8

Making spontaneous judgments about others based on their speech delivery is known as storming.

Accepted Answer

Making spontaneous judgments about others based on their speech delivery is actually known as "snap judgments" or "snap decisions." Storming is a term typically used in group decision-making processes to refer to the stage where there is conflict and disagreement among group members as they try to come to a decision.

Question 9

Getting a pat on the back from a supervisor is a negative stroke.

Accepted Answer

A pat on the back from a supervisor is a positive stroke as it is a form of praise or recognition for a job well done.

Question 10

According to Abraham Maslow's concept of a hierarchy of needs, physiological needs form the upper-level needs.

Accepted Answer

Physiological needs, such as food, water, and shelter, form the lower-level needs in Maslow's hierarchy of needs, while self-actualization needs form the upper-level needs.

Question 11

In a total quality management environment, decision-making power is distributed to the people closest to the problem in an organization, who usually have the best information sources and solutions.

Accepted Answer

In a TQM environment, decision-making power is decentralized, and individuals or teams closest to the problem or process are empowered to make decisions based on their expertise and insights. This allows for more effective and efficient problem-solving and continuous improvement.

Question 12

In the context of styles of listening, when listening for information, using an outlining process helps you capture main ideas and supporting sub-points in a logical way.

Accepted Answer

When listening for information, using an outlining process helps to organize and capture main ideas and supporting sub-points in a logical and structured way.

Question 13

In the context of styles of listening, listening for pleasure, recreation, amusement, and relaxation is intensive listening.

Accepted Answer

Listening for pleasure, recreation, amusement, and relaxation is more commonly considered as passive or non-intensive listening, as the listener is typically not actively seeking to analyze or comprehend the information being presented. Intensive listening, on the other hand, typically involves a more active and focused effort to comprehend and analyze information.

Question 14

Nonverbal messages can contradict the accompanying verbal message and affect whether a message is understood or believed.

Accepted Answer

Nonverbal messages such as facial expressions, tone of voice, and body language can convey a different message than the words being spoken. This can lead to confusion or skepticism about the intended message.

Question 15

According to Abraham Maslow's concept of a hierarchy of needs, identity theft, health and fitness, and environmentally friendly commercials appeal to security and safety needs.

Accepted Answer

Maslow's hierarchy of needs includes security and safety needs, which include protection from harm, stability, and security. Identity theft, health and fitness, and environmentally friendly commercials all address these needs as they promote personal protection, good health, and a safe and sustainable environment.

Question 16

Counselors dealing with their clients are engaged in casual listening.

Accepted Answer

Counselors do not engage in casual listening, but active listening, which involves empathy, reflection, and clarification.

Question 17

In the Johari Window, area II represents what we know about ourselves and what others know about us.

Accepted Answer

Area II in the Johari Window represents what we know about ourselves but others do not know, often referred to as the 'Hidden' or 'Facade' area.

Question 18

Nonverbal messages universally convey the same meaning to different people.

Accepted Answer

Nonverbal messages can be interpreted differently based on cultural and societal norms. What may be considered a gesture of respect in one culture may be offensive in another. Therefore, nonverbal messages do not universally convey the same meaning to all individuals.

Question 19

A(n) _____ is a meeting outline that includes important information-date, beginning and ending times, place, topics to be discussed, and responsibilities of those involved.
A)writ
B)policy
C) agenda
D) norm

Accepted Answer

A meeting outline that includes important information-date, beginning and ending times, place, topics to be discussed, and responsibilities of those involved is called an agenda.

Question 20

A metacommunication is a message that is expressed in words.

Accepted Answer

A metacommunication is a message that is expressed non-verbally, such as through tone of voice, facial expressions, and body language.

Quiz 2: Focusing on Interpersonal and Group Communication