Question 1

According to research,which of the following is a result of managers having poor work relationships and interpersonal skills during the change process?

Accepted Answer

The answer of According to research,which of the following is...

Question 2

Which of the following is true about sustainable leaders with regard to change?

Accepted Answer

Sustainable leaders prioritize long-term goals and outcomes, and therefore focus on inducements that encourage commitment in the long-term rather than short-term gains. They are less influenced by extrinsic motivators or power and more concerned with creating a sustainable and ethical future for the organization and its stakeholders.

Question 3

Which of the following is true about conventional leaders with regard to change?

Accepted Answer

Conventional leaders often focus on short-term inducements to encourage commitment to change, such as bonuses or other immediate rewards, rather than long-term strategies or inclusive dialogues.

Question 4

If Tristan has adopted a conventional approach to influencing change among organizational members.Which of the following is Tristan most likely to do?

Accepted Answer

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Question 5

According to research,which of the following is a result of when managers have failed to set clear direction and clarify performance directions during the change process?

Accepted Answer

When managers fail to set clear direction and clarify performance expectations during the change process, planning is hindered and motivation is sapped. This ultimately leads to an immobilized staff which negatively impacts performance. The other options may also be consequences of poor leadership during a change process, but they are not a direct result of the failure to clarify performance directions.

Question 6

John,the CEO of Prestige Corp.,realized that the additional level in the organizations hierarchy was delaying the decision-making process.If John adopts a conventional approach,which of the following would he most likely do?

Accepted Answer

The most likely option for John, according to the information given, would be to limit the additional level to certain departments alone. This would help to streamline the decision-making process and reduce delays caused by excessive hierarchy. The other options, such as obtaining ideas from all organizational members or implementing training programs, may be helpful in other contexts but are not directly related to the issue at hand. Enquiring with the new hierarchical level members may also be useful, but it is not clear from the scenario how this would directly address the problem of delayed decision-making.

Question 7

Which of the following is the final stage in the organizational change process?

Accepted Answer

Refreeze is the final stage in the organizational change process, where the new changes have been implemented and integrated into the organization's culture and processes. It involves ensuring that the changes are sustained and become a permanent part of the organization's operations.

Question 8

Which of the following is a difference between a conventional organization and a sustainable organization in the refreeze stage?

Accepted Answer

In the refreeze stage, conventional organizations focus on changing structures and systems to make the new ways of working more permanent. In contrast, sustainable organizations place greater emphasis on changes that facilitate learning and flexibility, such as encouraging collaboration and innovation. This helps them adapt to changing circumstances and maintain their sustainability over time. Therefore, option B correctly captures this difference.

Question 9

A leader can improve members' attitudes toward change by:

Accepted Answer

The answer of A leader can improve members' attitudes toward...

Question 10

Which of the following is true about a sustainable organization with regard to the refreeze stage in the change process?

Accepted Answer

A sustainable organization places greater emphasis on flexibility and learning during the refreeze stage in the change process, as it values continuous improvement and adaptation to changing circumstances. It does not abstain from making structural changes if necessary, but it also does not view change as an isolated event that happens once every few years.

Question 11

Which of the following is a difference between conventional leaders and sustainable leaders with reference to change?

Accepted Answer

The difference between conventional leaders and sustainable leaders with respect to change communication is that sustainable leaders are more likely to engage in a dialogue when communicating the benefits of change. Hence, option C is correct as it highlights this difference. Option A is incorrect as it suggests that conventional leaders also engage in a dialogue during change communication. Option B is incorrect as it suggests that conventional leaders focus on long-term inducements, whereas there is no such association. Option D is incorrect as it suggests that sustainable leaders primarily use short-term inducements for inducing commitment, which is not relevant to the comparison between conventional and sustainable leaders.

Question 12

Which of the following scenarios would result in an increase in members' confidence in themselves?

Accepted Answer

Peyton informing her employees about their performance and what they need to do to improve would help increase their confidence in themselves as it provides them with clear feedback and guidance on how to improve. The other scenarios focus more on external rewards or factors, such as bonuses or promotions, which may increase motivation but may not necessarily increase one's confidence in themselves.

Question 13

Which of the following is true about a conventional organization with regard to the refreeze stage?

Accepted Answer

A conventional organization places emphasis on creating structures and systems that reinforce change during the refreeze stage. This is because it seeks to stabilize the changes made in the previous stages and ensure that they become ingrained in the organization's culture and practices. Continuous change and viewing change as an ongoing process are more characteristic of a modern, innovative organization.

Question 14

Larry,the CEO of Caltech Corp.,has convinced his employees that change must occur.Caltech is currently in the process of providing the necessary training to the employees to prepare them for the change.Additionally,Larry has changed his work process to reflect the changes made to the organization.In the given scenario,Caltech is in which of the following stages of the change process?

Accepted Answer

The answer of Larry,the CEO of Caltech Corp.,has convinced his...

Question 15

Which of the following would result in an improvement in employees' attitudes toward change?

Accepted Answer

The answer of Which of the following would result in...

Question 16

Which of the following scenarios would result in an increase in members' confidence in an organizational leader?

Accepted Answer

The answer of Which of the following scenarios would result...

Question 17

If Melanie has adopted a sustainable approach to influencing change among organizational members,which of the following is Melanie most likely to do?

Accepted Answer

Adopting a sustainable approach typically involves prioritizing the long-term benefits of an organization and its stakeholders, including employees. Melanie's focus on providing a training program to help employees learn to utilize new technology demonstrates a commitment to investing in and developing her employees' skills, which can benefit the organization in the long term. This is a more sustainable approach than simply focusing on short-term profits or defeating competitors.

Question 18

Linda,a senior manager at Harold Corp.,has informed her subordinates that if the quality control department merges with the production department it would help the organization to produce flawless products that would help increase sales.Post-merger,she lets her employees know how the new merged department is faring and is open about the revenues they are generating to help boost members' confidence in their own ability.In the given scenario,Linda is in which of the following stages of the change process?

Accepted Answer

Linda is in the unfreeze stage of the change process, where she is preparing her employees for the merger and explaining the reasons behind it. She is using a sustainable approach by being open and transparent with her employees about the progress of the new merged department and how it is helping the organization.

Question 19

Linda,the CEO of Lin Corp.,has noticed that the employees' productivity has declined after the inclusion of a new product line.If Linda adopts a sustainable approach,which of the following would she do?

Accepted Answer

A sustainable approach would involve providing proper training to employees to help them understand the new product and work more efficiently, rather than simply letting them go or hiring new employees. This would lead to a more positive and long-term solution for the company. It is also important to consider the potential reasons for the decline in productivity before assuming that the new product line is solely responsible.

Question 20

According to research,the top reason why managers fail to get results during change is:

Accepted Answer

Effective communication is crucial during organizational change. Managers who fail to communicate clearly and frequently with their team members can create confusion and resistance, resulting in a lack of results. Poor planning practices or interpersonal skills can also be contributing factors, but ineffective communication is often the primary reason for failure. The ability to motivate others is important, but if communication is lacking, even the most motivated team members will struggle to achieve results.

Quiz 15: Organizational Culture