Typical measures of quality include:
A)percentage of defects
B)dollars spent on rework
C)number of on-time deliveries
D)customer satisfaction surveys
E)All of the choices are correct

Question

Quizplus · Accepted Answer

All of the choices listed are typical measures of quality, as they assess different aspects of a product or service's performance and ability to meet customer needs and expectations. A comprehensive approach to quality management often involves tracking and analyzing multiple metrics simultaneously, to gain a more complete picture of overall quality and identify opportunities for improvement.

Typical Measures of Quality Include