The balanced scorecard approach
A) Derives its name from the balance it attempts to achieve among a firm's executives,managers,and shareholders.
B) Combines both decision management and decision control.
C) Translates a plan of action that identifies objectives and performance drivers into a strategy to help the organization move in the right direction.
D) Focuses on vague,open statements when setting objectives in order to allow managers flexibility to apply the objective to their individual business units.
E) Evaluates performance using 8-10 different perspectives in order to effectively incorporate all areas of the organization.
Correct Answer:
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Q1: Which is not true of Total Quality
Q2: Zagart's Zambonis manufactures Zambonis (ice
Q3: The balanced scorecard as a measure of
Q5: Typical measures of quality include:
A)percentage of defects
B)dollars
Q6: Typical quality improvements include:
A)product redesign
B)electronic defect detection
C)alteration
Q7: Which is false of just-in-time (JIT)manufacturing systems?
A)Demand
Q8: Kosmic Kan produces Kaos,a leading edge
Q9: Internal accounting systems,including performance measures,affect behavior.It
Q10: Zagart's Zambonis manufactures Zambonis (ice
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