Question 1

If employers want to maintain or improve the positive attitudes of their workers,and thereby maintain or improve productivity,they need to address the quality of their employees' __________________.

Accepted Answer

The answer of If employers want to maintain or improve...

Question 2

Briefly explain what it means to value diversity.

Accepted Answer

The answer of Briefly explain what it means to value...

Question 3

Describe the relationship among a person's values,attitudes,and behaviors.

Accepted Answer

The answer of Describe the relationship among a person's values,attitudes,and...

Question 4

Often pessimism leads to ____________________,which is a mistrusting attitude regarding the motives of people.

Accepted Answer

The answer of Often pessimism leads to ____________________,which is a...

Question 5

We can never really know a person's attitude,but we can observe his or her _____________.

Accepted Answer

The answer of We can never really know a person's...

Question 6

Case 6.1
​
Martin is managing a production line in a manufacturing plant in the Midwest.Martin has a quality and productivity problem in one part of the manufacturing process.He discovers that his workers aren't sure what to do.When he asks why they didn't ask questions,the universal reply is,"We Midwesterners don't ask questions,we just do."
​
Martin decides to address this problem by offering recognition rewards for the employee who asks the most job-related questions that lead to process improvements each month.Unfortunately,Martin finds the program doesn't work.When he further questions his workers,he discovers that no one wants to be the first to ask questions.As a group,workers still feel that they should figure it out on their own and not ask questions.
​
Martin persuades Carmen,a worker everyone else admires,to be the first to ask questions as part of the program.After about a month,several other people begin to submit questions,and soon everyone in the plant is asking questions.
-Refer to Case 6.1.Martin's plan failed initially because he didn't consider the power of ____ on attitudes.

Accepted Answer

Martin's plan failed initially because he didn't consider the power of peer or reference groups on attitudes. The workers had a shared belief system that they should figure things out on their own and not ask questions. It was only after one of their respected peers, Carmen, began to ask questions that others followed suit. This demonstrates the influence that peer or reference groups can have on individual attitudes and behaviors.

Question 7

Case 6.1
​
Martin is managing a production line in a manufacturing plant in the Midwest.Martin has a quality and productivity problem in one part of the manufacturing process.He discovers that his workers aren't sure what to do.When he asks why they didn't ask questions,the universal reply is,"We Midwesterners don't ask questions,we just do."
​
Martin decides to address this problem by offering recognition rewards for the employee who asks the most job-related questions that lead to process improvements each month.Unfortunately,Martin finds the program doesn't work.When he further questions his workers,he discovers that no one wants to be the first to ask questions.As a group,workers still feel that they should figure it out on their own and not ask questions.
​
Martin persuades Carmen,a worker everyone else admires,to be the first to ask questions as part of the program.After about a month,several other people begin to submit questions,and soon everyone in the plant is asking questions.
-Refer to Case 6.1.Martin's identification of Carmen is an example of using ____ to influence attitudes.

Accepted Answer

Martin's identification of Carmen as a role model is an example of using social influence to change attitudes. By persuading Carmen to ask questions and recognizing her for doing so, Martin was able to influence the attitudes and behaviors of other workers in the plant, who began to follow her lead. This type of social influence is often more effective than using rewards and punishments alone, as it taps into the power of social norms and the desire to fit in and be accepted by others.

Question 8

Identify an instance in your life when you felt unhappy.Applying the principles outlined in Chapter 6,how did you create-or how should you have created-your own happiness?

Accepted Answer

The answer of Identify an instance in your life when...

Question 9

How is the success of a company affected by its leaders' attitudes?​

Accepted Answer

The answer of How is the success of a company...

Question 10

Valuing ____________________ means that an organization tends to make full use of the ideas,talents,experiences,and perspectives of all employees.

Accepted Answer

The answer of Valuing ____________________ means that an organization tends...

Question 11

Case 6.1
​
Martin is managing a production line in a manufacturing plant in the Midwest.Martin has a quality and productivity problem in one part of the manufacturing process.He discovers that his workers aren't sure what to do.When he asks why they didn't ask questions,the universal reply is,"We Midwesterners don't ask questions,we just do."
​
Martin decides to address this problem by offering recognition rewards for the employee who asks the most job-related questions that lead to process improvements each month.Unfortunately,Martin finds the program doesn't work.When he further questions his workers,he discovers that no one wants to be the first to ask questions.As a group,workers still feel that they should figure it out on their own and not ask questions.
​
Martin persuades Carmen,a worker everyone else admires,to be the first to ask questions as part of the program.After about a month,several other people begin to submit questions,and soon everyone in the plant is asking questions.
-Refer to Case 6.1.Which of the following attitudes does Martin most value in Carmen's willingness to ask the first questions?​

Accepted Answer

Martin most values Carmen's openness to change because she was willing to try something new and be the first to ask questions, which ultimately led to a positive change in the workplace.

Question 12

To help others change their attitudes,you can change the conditions that precede the inappropriate behavior or change the ____________________ that follow.

Accepted Answer

The answer of To help others change their attitudes,you can...

Question 13

____________________ are able to imagine themselves in someone else's position and understand what that person is feeling.

Accepted Answer

The answer of ____________________ are able to imagine themselves in...

Question 14

As children reach adolescence,they come to be influenced by their ____________________-perhaps even more than by parents,teachers,and other adult figures.

Accepted Answer

The answer of As children reach adolescence,they come to be...

Question 15

Case 6.1
​
Martin is managing a production line in a manufacturing plant in the Midwest.Martin has a quality and productivity problem in one part of the manufacturing process.He discovers that his workers aren't sure what to do.When he asks why they didn't ask questions,the universal reply is,"We Midwesterners don't ask questions,we just do."
​
Martin decides to address this problem by offering recognition rewards for the employee who asks the most job-related questions that lead to process improvements each month.Unfortunately,Martin finds the program doesn't work.When he further questions his workers,he discovers that no one wants to be the first to ask questions.As a group,workers still feel that they should figure it out on their own and not ask questions.
​
Martin persuades Carmen,a worker everyone else admires,to be the first to ask questions as part of the program.After about a month,several other people begin to submit questions,and soon everyone in the plant is asking questions.
-Refer to Case 6.1.The source of Martin's production and quality problem is an example of which influence on attitudes?

Accepted Answer

The source of the production and quality problem is rooted in the culture of the workers in the Midwest, who believe that they should figure it out on their own and not ask questions. Martin's program to incentivize asking questions had little effect until he found a respected role model, Carmen, to be the first to ask questions and break the cultural norm. The issue is not related to rewards and punishment, peer or reference group influence, or a lack of appropriate role models.

Question 16

The American Public Health Association may be a relevant ____________________ that provides a nurse or physician opportunities to learn information and compare ideas in ways that influence their attitudes and behaviors.

Accepted Answer

The answer of The American Public Health Association may be...

Question 17

Case 6.1
​
Martin is managing a production line in a manufacturing plant in the Midwest.Martin has a quality and productivity problem in one part of the manufacturing process.He discovers that his workers aren't sure what to do.When he asks why they didn't ask questions,the universal reply is,"We Midwesterners don't ask questions,we just do."
​
Martin decides to address this problem by offering recognition rewards for the employee who asks the most job-related questions that lead to process improvements each month.Unfortunately,Martin finds the program doesn't work.When he further questions his workers,he discovers that no one wants to be the first to ask questions.As a group,workers still feel that they should figure it out on their own and not ask questions.
​
Martin persuades Carmen,a worker everyone else admires,to be the first to ask questions as part of the program.After about a month,several other people begin to submit questions,and soon everyone in the plant is asking questions.
-Refer to Case 6.1.Martin's initial solution to the problem is an example of using which influence to change individual attitudes about asking questions?

Accepted Answer

Martin's initial solution of offering recognition rewards for asking job-related questions is an example of changing consequences, where the desired behavior is incentivized by rewarding it. However, this approach did not work initially due to the existing cultural attitude of not asking questions. Martin then used socialization through an influential co-worker to change the group's attitude towards questioning, leading to a successful implementation of the program.

Question 18

Organizations today work hard to create appropriate ____________________ that attract and maintain highly qualified workers during volatile times.

Accepted Answer

The answer of Organizations today work hard to create appropriate...

Question 19

According to author Brian Tracy's "Law of ________________," the more thoroughly you open your mind to the options available to you,the more freedom you have.

Accepted Answer

The answer of According to author Brian Tracy's "Law of...

Question 20

Define attitudes and discuss five forces that influence their formation.

Accepted Answer

The answer of Define attitudes and discuss five forces that...

Quiz 6: Attitudes Can Shape Your Life