How can a service retailer best cope with the problems associated with the inconsistency of service?
A) Use low prices during off-seasons to help match supply and demand.
B) Use mass production.
C) Avoid simultaneity of production and consumption of service.
D) Train and motivate service providers.
E) Increase staffing at peak demand times.

Question

How can a service retailer best cope with the problems associated with the inconsistency of service? 
A) Use low prices during off-seasons to help match supply and demand.
B) Use mass production.
C) Avoid simultaneity of production and consumption of service.
D) Train and motivate service providers.
E) Increase staffing at peak demand times.

Quizplus · Accepted Answer

A service retailer can best cope with the problem associated with the inconsistency of service by training and motivating the service providers. Because services are performances produced by people (employees and customers), no two services will be identical.

How Can a Service Retailer Best Cope with the Problems