Procedural fairness is a customer's perception of the benefits received compared with his or her costs in terms of inconvenience or monetary loss.

Name: Procedural fairness is a customer's perception of the benefits received compared with his or her costs in terms of inconvenience or monetary loss.
Brand: Quizplus
Rating: 5.0 (28 reviews)

Question

Quizplus · Accepted Answer

Distributive fairness is a customer's perception of the benefits received compared with his or her costs in terms of inconvenience or monetary loss.

Procedural Fairness Is a Customer's Perception of the Benefits Received