________ makes it hard to provide and maintain high-quality service because retailers cannot easily measure or check the service before it gets delivered to customers.
A) Intangibility
B) Flexibility
C) Assurance
D) Empathy
E) Instrumental support

Question

Quizplus · Accepted Answer

Intangibility makes it hard to provide and maintain high-quality service because retailers cannot easily measure or check the service before it gets delivered to customers.

________ Makes It Hard to Provide and Maintain High-Quality Service