A shopper is most likely to receive standardized customer service in
A) McDonald's.
B) Nordstrom.
C) Ritz Carlton Hotel.
D) Bass Pro Shops.
E) Marriott Hotel.

Question

Quizplus · Accepted Answer

Standardized service is based on establishing a set of rules and procedures for providing high-quality service and ensuring that they get implemented consistently. For example, McDonald's and other quick-service restaurants develop and strictly enforce a set of policies and procedures to provide an acceptable, consistent service quality.

A Shopper Is Most Likely to Receive Standardized Customer Service