Question 1

Your employee manual contains extensive information on your benefits.Which of the following is a benefit required by law?

Accepted Answer

Workers' compensation is a benefit required by law to provide financial assistance and medical care for employees who are injured on the job or contract work-related illnesses.

Question 2

Employees generally don't want managers to tell them how to improve performance.

Accepted Answer

Most employees value feedback that helps them improve their performance, as it demonstrates investment in their development and can lead to career advancement.

Question 3

When a company downsizes,it lays off workers because revenues or profits are down.

Accepted Answer

Downsizing is often a response to financial challenges, such as decreased revenues or profits, prompting companies to reduce their workforce to cut costs.

Question 4

According to the Great Places to Work Institute,employees say that the defining characteristic of a great company is:

Accepted Answer

The Great Place to Work Institute identifies trust in the people for whom employees work as the defining characteristic of a great company. This encompasses trust in leadership, trust in colleagues, and a general sense of respect and fairness within the organization.

Question 5

Feedback on an employee's performance gathered from all directions (supervisors,subordinates,coworkers,customers)is called 360-degree feedback.

Accepted Answer

360-degree feedback is a feedback process where an employee's performance is evaluated by feedback from multiple sources, including their supervisors, peers, subordinates, and sometimes customers, to give a comprehensive view of their work performance and areas for improvement.

Question 6

Under a policy of _____,the job of sales clerk might be expanded to include gift-wrapping and packaging items for shipment.

Accepted Answer

Job enlargement involves adding more tasks or duties to a job to make it more varied, which fits the description of expanding a sales clerk's role to include gift-wrapping and packaging items for shipment.

Question 7

Most organizations do whatever they can to retain qualified employees.Their efforts include all of the following except:

Accepted Answer

Offering vague instructions does not help in retaining qualified employees. It can lead to confusion, decreased job satisfaction, and ultimately, a higher turnover rate. In contrast, competitive compensation, work-life balance programs, and involving employees in decision-making are strategies aimed at increasing employee satisfaction and retention.

Question 8

If you're having personal problems,you might contact a(n)_____ specialist at your workplace

Accepted Answer

Employee-assistance programs (EAPs) are designed to offer support and resources to employees dealing with personal problems.

Question 9

When an employer helps an employee attain a sense of personal achievement by providing stimulating work,the best characterization of the employer's policy is _____.

Accepted Answer

Job enrichment involves modifying a job to make it more rewarding, challenging, and interesting, which aligns with providing stimulating work that helps an employee attain a sense of personal achievement.

Question 10

At some companies,new mothers may get time off through _____ disability benefits.

Accepted Answer

New mothers may get time off through short-term disability benefits, which are designed to cover a portion of the employee's salary if they are unable to work for a short period due to a qualifying medical condition, including childbirth.

Question 11

An important goal of many organizations is to achieve a diverse workforce.

Accepted Answer

Diverse workforces can bring a variety of perspectives, improve creativity, enhance decision-making, and better reflect the demographics of the customer base, making it an important goal for many organizations.

Question 12

Which of the following statements is true for single individuals in demanding careers?

Accepted Answer

Single individuals in demanding careers often seek predictable schedules to better plan their social and personal activities, accommodating their need for work-life balance.

Question 13

Incentive programs are designed to reward employees for good performance.

Accepted Answer

Incentive programs are indeed designed to reward employees for good performance, aiming to motivate them and improve productivity.

Question 14

You are an airline steward for a major airline.You just learned that the airline will charge for food.In addition to serving meals,you will now have to collect payments from those buying their food onboard.What job redesign strategy has your company put into place?

Accepted Answer

Job enlargement involves adding more tasks or duties to a job to make it more varied. In this scenario, the steward's role has been expanded to include collecting payments for food, in addition to serving meals, which makes it a case of job enlargement.

Question 15

Under a _____ policy,you can work fewer than 40 hours a week if you're willing to have your pay and benefits adjusted accordingly.

Accepted Answer

Part-time employment allows employees to work fewer than the standard 40 hours a week, typically with adjusted pay and benefits to match the reduced hours.

Question 16

Under a _____ policy,you might choose to earn a three-day weekend by working ten hours a day for four days a week rather than working eight hours a day for five days a week.

Accepted Answer

A compressed-work week policy allows employees to work longer hours on some days and fewer hours on others, often enabling a three-day weekend by working four ten-hour days instead of a traditional five-day workweek.

Question 17

Which of the following is considered an employee benefit?

Accepted Answer

Insurance is considered an employee benefit, while salary and wages are forms of direct compensation.

Question 18

In a study of stress in the accounting profession,_____ workers reported higher levels of stress than any other group.

Accepted Answer

Unmarried workers reported higher levels of stress than any other group.

Question 19

Companies,such as Abercrombie & Fitch,have gotten into trouble with the EEOC for hiring a disproportionate small number of minorities (and consequently a disproportionate number of white sales people. )

Accepted Answer

Abercrombie & Fitch has faced legal challenges and settlements related to accusations of discriminatory hiring practices, including cases where they were found to have hired a disproportionately small number of minorities, leading to a larger number of white salespeople, which resulted in trouble with the Equal Employment Opportunity Commission (EEOC).

Question 20

Among other things,employees at software maker SAS consider their workplace friendly because:

Accepted Answer

SAS employees consider their workplace friendly because they are encouraged to stay home with sick children, which shows the company's support for work-life balance and family responsibilities.

Quiz 6: Recruiting, Motivating, and Keeping Quality Employees