A good way to deliver bad news kindly is to
A) maximize the space devoted to it.
B) say, "I trust our decision is satisfactory."
C) avoid stating it and hope that the reader understands what you mean.
D) deemphasize it by embedding it in the middle of a paragraph or use parenthetical expressions.
Correct Answer:
Verified
Q2: The buffer of a negative message
A)should be
Q3: In a negative message organized using the
Q4: When you're planning a negative message, _
Q6: If you must deliver bad news, ask
Q8: Consider the following statements. Which one of
Q9: When you deliver negative messages, you
A)should always
Q10: According to the indirect approach for delivering
Q11: If you choose to apologize in a
Q12: If you're using the direct approach to
Q32: A poorly written buffer can
A)trivialize the reader's
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