Question 1

Communication problems cause organizational problems and drain profitability.What could prevent about 20 percent of the problems?

Accepted Answer

The answer of Communication problems cause organizational problems and drain...

Question 2

Gordon is the VP of Operations.He rarely has the time or the interest in communicating with the first-line managers.What is the most significant barrier to communication in this situation?

Accepted Answer

The most significant barrier to communication in this situation is the status difference between Gordon, a VP, and the first-line managers, which can create a gap in communication due to hierarchical levels.

Question 3

What is an outcome of a defensive communication exchange?

Accepted Answer

Defensive communication often leads to misunderstandings and conflicts, resulting in strained working relationships rather than positive outcomes like problem-solving or efficiency.

Question 4

What is a characteristic of nondefensive communication and behaviour?

Accepted Answer

Nondefensive communication and behavior are characterized by being realistic, as they involve open, honest, and direct communication without resorting to defensiveness or avoidance.

Question 5

When can nonverbal communication be used?

Accepted Answer

Nonverbal communication can be used in a committee meeting through gestures, facial expressions, and body language.

Question 6

Which of the following zones would you engage in if you were interacting with other business associates?

Accepted Answer

Social distance is typically used for interactions among business associates, as it allows for a comfortable space that is neither too close nor too distant.

Question 7

What is an effective method for reducing or overcoming communication barriers resulting from gender differences?

Accepted Answer

Seeking clarification of meaning is an effective method for reducing or overcoming communication barriers resulting from gender differences because it allows individuals to ensure that they understand the intended message and to avoid misunderstandings.

Question 8

Which statement is an example of nondefensive communication?

Accepted Answer

Nondefensive communication involves being open, honest, and constructive. Option C provides feedback in a constructive manner without blaming or making excuses.

Question 9

What conveys as much as 65 to 90 percent of the content of a message?

Accepted Answer

Nonverbal communication, such as body language, facial expressions, and gestures, can convey a significant portion of the message's content, often estimated between 65 to 90 percent.

Question 10

Which zone of territorial space is appropriate for friends in North American culture?

Accepted Answer

In North American culture, the personal distance zone is typically used for interactions with friends, allowing for comfortable conversation while maintaining personal space.

Question 11

In which territorial space do individuals from Arabic countries prefer to interact?

Accepted Answer

Individuals from Arabic countries prefer to interact in intimate spaces, which are characterized by close physical proximity and a high level of emotional connection.

Question 12

Catherine Crier is a news anchor for a major television network,and she has developed four basic rules to prevent defensive communication.Which of the following is an example of one of the rules?

Accepted Answer

Acknowledging the person's feelings is a way to prevent defensive communication by showing empathy and understanding, which can help to de-escalate potential conflicts.

Question 13

You witness an incident at work where a supervisor loudly criticizes an employee in front of several other employees.Later,you learn that the employee didn't make any mistake.What was the supervisor's communication an example of?

Accepted Answer

The supervisor's communication is an example of dominant defensiveness, where they assert power and control in a way that is aggressive and potentially humiliating to the employee.

Question 14

Which field of study examines individuals' perception and use of space,including territorial space?

Accepted Answer

Proxemics is the field of study that examines how people perceive and use space, including personal and territorial space.

Question 15

Which of the following is a behaviour in passive-aggressive communication?

Accepted Answer

The answer of Which of the following is a behaviour...

Question 16

What percentage of meaning in a message can be conveyed by nonverbal communication?

Accepted Answer

Research suggests that nonverbal communication can convey 65 to 90 percent of the meaning in a message, highlighting its significant role in communication.

Question 17

What is the cause of an individual attempting to manipulate and control others?

Accepted Answer

Power play is a common reason why individuals attempt to manipulate and control others.

Question 18

Which field of study examines seating arrangements and dynamics?

Accepted Answer

Proxemics is the study of personal space and how people use it, including seating arrangements and dynamics.

Question 19

A manager comments to her secretary,"Why is Nancy always hard to find when there is a deadline? She is a loafer." What defensive tactic does this statement represent?

Accepted Answer

The manager is using labeling by categorizing Nancy as a "loafer," which is a form of stereotyping or assigning a fixed label to someone based on perceived behavior.

Question 20

What communication zone are North Americans typically most uncomfortable?

Accepted Answer

North Americans are typically most uncomfortable with the intimate zone, as it involves close physical proximity that is usually reserved for close relationships.

Quiz 8: Communication