Which of the following perspectives of the balanced scorecard focuses on market share?
A)Internal
B)Customer
C)Innovation
D)Learning

Question

Quizplus · Accepted Answer

The customer perspective of the balanced scorecard focuses on measuring customer satisfaction, retention, and market share. This perspective helps organizations understand how well they are meeting the needs and expectations of their customers and how they are performing in the marketplace compared to their competitors.

Which of the Following Perspectives of the Balanced Scorecard Focuses