Which of the following perspectives of the balanced scorecard include service levels,satisfaction ratings,and repeat business?
A)Internal
B)Financial
C)Customer
D)Innovation

Question

Quizplus · Accepted Answer

The perspective that includes service levels, satisfaction ratings, and repeat business is the customer perspective of the balanced scorecard. This perspective focuses on measuring customer satisfaction and retention, which are crucial for the long-term success of a business. The financial perspective looks at the financial performance of the organization, while the internal perspective focuses on improving internal processes, and the innovation perspective looks at the organization's ability to innovate and adapt to change.

Which of the Following Perspectives of the Balanced Scorecard Include