Which of the following is true about the practical guidelines suggested by Mark Graham Brown for designing a performance measurement system?
A)Concentrate on measuring a large number of trivial variables.
B)Avoid changing and adjusting measures even if the environment and strategy changes.
C)Measures should be based around the needs of customers, shareholders, and other?key stakeholders.
D)Measures should start at the bottom and flow up to all levels of top management in the organization.

Question

Quizplus · Accepted Answer

Mark Graham Brown suggests that measures should be based around the needs of customers, shareholders, and other key stakeholders. This ensures that the performance measurement system is aligned with the organization's overall strategy and goals. Option A is incorrect because measuring a large number of trivial variables may lead to confusion and unnecessary complexity. Option B is incorrect because adjusting measures as the environment and strategy changes is important to ensure the relevance and effectiveness of the system. Option D is incorrect because the measures should flow from the top-down, i.e., from the strategic objectives to the operational level.

Which of the Following Is True About the Practical Guidelines