With respect to the Baldrige criteria performance measures,_____ performance indicators include measures of business growth and percentage of new product sales.
A)governance
B)leadership
C)marketplace
D)process-based

Question

Quizplus · Accepted Answer

The marketplace category in the Baldrige criteria includes performance measures related to customer satisfaction, market share, business growth, and percentage of new product sales. Therefore, option C is the best choice. Other options such as governance, leadership, and process-based do not directly include these performance indicators.

With Respect to the Baldrige Criteria Performance Measures,_____ Performance Indicators