Customers' perceptions are often central to an organization's goals, and their ________ can be measured with surveys or by the number of customer complaints an organization receives.
A) satisfaction
B) welfare
C) lifetime benefit
D) value
E) responsibility

Question

Quizplus · Accepted Answer

Customer satisfaction is a key metric for organizations and can be measured through surveys or by tracking the number of complaints received.

Customers' Perceptions Are Often Central to an Organization's Goals, and Their