In the context of quality improvement methods, ________ can be best described as a practice that considers any costs other than a cost that adds value for the customer to be wasteful and, hence, something to be eliminated.
A) lean process improvement
B) Six Sigma
C) total quality management
D) the zero-defects approach

Question

Quizplus · Accepted Answer

The description provided in the question is an accurate definition of lean process improvement, which is focused on identifying and eliminating activities that do not add value for the customer. Six Sigma, total quality management, and the zero-defects approach all have different focuses and do not necessarily prioritize the elimination of all costs that do not add value for the customer.

In the Context of Quality Improvement Methods, ________ Can Be