The zero-defects approach is best defined as the quality control technique
A) designed to improve the product or service output to be 99.97 percent perfect.
B) in which an organization works toward making its goods and services free of problems.
C) in which the employees look for defects in parts, finished goods, or other outcomes selected through a sampling technique.
D) in which the top performer of a process is identified and imitated.

Question

Quizplus · Accepted Answer

The zero-defects approach is a quality control technique in which an organization works toward making its goods and services free of problems. This approach aims for absolute perfection, with no errors or defects at all. It requires a commitment to continuous improvement and a focus on the prevention of problems rather than simply fixing them after they occur.

The Zero-Defects Approach Is Best Defined as the Quality Control