________ can be best described as the quality improvement method that involves focusing the whole organization on continuously improving every business process so it satisfies customers.
A) Lean process improvement
B) The zero-defects approach
C) Total quality management
D) Statistical process control

Question

Quizplus · Accepted Answer

Total Quality Management (TQM) is a quality improvement approach that involves all employees in an organization in a continuous effort to improve quality and achieve customer satisfaction. It goes beyond just production processes and applies to all areas of an organization. The main goal of TQM is to reduce waste, improve efficiency, and enhance customer experience by focusing on quality at every stage of the process.

________ Can Be Best Described as the Quality Improvement Method