An objective of total quality management (TQM) is to
A) meet or exceed customer expectations.
B) maximize profits for a company and its employees.
C) form a sustainable organization.
D) protect employees from any form of discrimination.

Question

Quizplus · Accepted Answer

The objective of TQM is to meet or exceed customer expectations by constantly improving the quality of products or services. Maximizing profits and forming a sustainable organization are important goals as well, but they are not the sole objectives of TQM. Protecting employees from discrimination is also important, but it is not directly related to the objective of TQM.

An Objective of Total Quality Management (TQM) Is to