When restaurants and hotels provide forms which guests can use to check off their likes and dislikes, they are using which type of method for tracking customer satisfaction?
A) exit interviews
B) complaint and suggestion systems
C) mystery shopping
D) lost customer analysis
E) none of the above

Question

Quizplus · Accepted Answer

Providing forms for guests to check off their likes and dislikes is a form of complaint and suggestion system, which is a method for tracking customer satisfaction. Exit interviews, mystery shopping, and lost customer analysis involve different types of feedback and data collection.

When Restaurants and Hotels Provide Forms Which Guests Can Use