Question 1

What do we call the grouping of competencies for HR professionals that means being so well-respected in the organization that they can influence the positions taken by managers?
A)Credible activist
B)Operational executor
C)Cultural steward
D)Ethical designer
E)Both "a" and "b"

Accepted Answer

The grouping of competencies for HR professionals that means being so well-respected in the organization that they can influence the positions taken by managers is called Credible Activist. This competency refers to building trust and credibility with managers by being knowledgeable about the business and its challenges, and by being a champion for the organization's culture, values, and goals.

Question 2

Standards for ethical conduct include which of the following?
A)Greatest good for the greatest number
B)Greatest profitability
C)Fair and equitable
D)All of the above
E)Only "a" and "c"

Accepted Answer

A and C are both standards for ethical conduct that prioritize fairness and equity, while B prioritizes profitability over ethical considerations. Therefore, only choices A and C are the most appropriate standards for ethical conduct.

Question 3

Which term refers to all people willing and able to work?
A)Labour force
B)Internal labour force
C)External labour force
D)Knowledge workers
E)Passive labour force

Accepted Answer

The term "labour force" refers to all people of working age who are willing and able to work, including those who are unemployed but actively seeking employment. The other options (internal labour force, external labour force, knowledge workers, passive labour force) either refer to specific subsets of the overall labour force or are not related to the concept of the labour force at all.

Question 4

The focus on employee engagement has had what effect upon recruiting?
A)It has created an international labour market.
B)It has substantially enhanced employment opportunities for employment equity groups.
C)It has shifted the focus away from technical skills toward general cognitive and interpersonal skills.
D)It has significantly reduced recruiting costs.
E)It has increased the use of teamwork.

Accepted Answer

The focus on employee engagement has shifted the recruitment focus away from technical skills and more towards general cognitive and interpersonal skills. This is because organizations are seeking employees who can not only do the job, but also work well with others and contribute to a positive work environment.

Question 5

Which one of the following terms describes the best possible fit between a company's social system (people and how they interact)and its technical system (equipment and processes)?
A)Outsourcing
B)Self-service system
C)High-performance work system
D)Total quality management
E)Electronic human resource management

Accepted Answer

A high-performance work system refers to a specific type of work environment where the company's social system (people and how they interact) and technical system (equipment and processes) are designed to work together seamlessly. This results in improved productivity, better employee morale, and increased profitability for the company. Outsourcing, self-service systems, total quality management, and electronic human resource management are all different concepts that do not specifically address the fit between a company's social and technical systems.

Question 6

HR employees play a smaller role in maintaining records,and employees now get information through:
A)a psychological contract.
B)self-service.
C)a high-performance work system.
D)a shared service centre.
E)an HR engagement portal.

Accepted Answer

Self-service is a system where employees are able to access their own HR information and maintain some of their own records without the need of HR employees. This approach reduces the workload of HR staff and allows employees to have control over their own information.

Question 7

What minimum level of education do CHRP candidates require to qualify for the CHRP designation?
A)Three or more years of management experience
B)A bachelor's degree from an accredited college or university
C)A high school diploma
D)A score of at least 50% in the National Knowledge Exam (NKE)
E)Executive membership in a human resource association

Accepted Answer

To qualify for the CHRP designation, candidates must hold a bachelor's degree from an accredited college or university.

Question 8

Positions in HRM generally involve work in specialized areas (e.g.recruiting or training)or ___________ who perform a full range of HRM activities.
A)technicians
B)generalists
C)environmentalists
D)executives
E)specialists

Accepted Answer

Generalists perform a full range of HRM activities, while technicians and specialists work in specialized areas, and executives oversee the entire HRM function. Environmentalists are not typically associated with HRM positions.

Question 9

The fastest growing segment of the labour force is expected to be workers aged:
A)15 and younger.
B)16 to 24.
C)25 to 34.
D)35 to 44.
E)55+.

Accepted Answer

The fastest growing segment of the labor force is expected to be workers aged 55 and older, due to factors such as increased life expectancy, delayed retirement, and the need for experienced workers.

Question 10

Ethics refer to:
A)one's religious beliefs.
B)what is required by law.
C)one's political values and beliefs.
D)the fundamental principles of right and wrong.
E)what is acceptable to the company.

Accepted Answer

Ethics are the fundamental principles of right and wrong that govern behavior. It is not related to religious beliefs, legal requirements, political values, or what is acceptable to a company.

Question 11

Employees whose main contribution to the organization is specialized knowledge,such as knowledge of customers,a process,or a profession are:
A)technical specialists.
B)college or university graduates
C)knowledge workers.
D)HR professionals.
E)generalists.

Accepted Answer

Knowledge workers are employees who use their specialized knowledge to contribute to the organization. They typically have expertise in areas such as technology, science, engineering, or business. Their value to the organization is based on their ability to leverage their intellectual capital to solve complex problems or create new products and services.

Question 12

Which of the following statements about knowledge workers is TRUE?
A)Knowledge workers are in a position of power.
B)Managers depend on the employees' willingness to share information.
C)Skilled knowledge workers have many job opportunities,even in a slow economy.
D)All of the choices are correct.
E)Only "a" and "b" are correct.

Accepted Answer

All of the statements about knowledge workers are true. Knowledge workers hold a position of power because they possess valuable and specialized knowledge that is essential to the success of the organization. Managers depend on their employees' willingness to share information to utilize their collective knowledge for decision-making and problem-solving. Skilled knowledge workers are highly sought after and can find multiple job opportunities, even during a slow economy.

Question 13

A display of a series of HR measures,showing human resource goals and objectives and progress toward meeting them is the:
A)e-HRM.
B)HR dashboard.
C)intranet.
D)evidence-based HR portal.
E)HR application resourcE.

Accepted Answer

The HR dashboard is a display of HR measures that show progress towards meeting goals and objectives. The other options are not specifically related to displaying HR measures and progress.

Question 14

Which of the following is NOT a typical area of involvement of supervisors and managers in HRM?
A)Train,coach,and develop employees
B)Interview and select candidates
C)Design and implement pension plans
D)Appraise performance
E)Provide a motivational environment

Accepted Answer

Designing and implementing pension plans is typically the responsibility of HR specialists, not supervisors and managers. Supervisors and managers are involved in areas such as employee training and development, selection, performance appraisal, and providing a motivational work environment.

Question 15

The extent that employees are satisfied,committed to,and prepared to support what is important to the organization is referred to as:
A)employee satisfaction.
B)employee engagement.
C)teamwork.
D)high-performance.
E)ethical behaviour.

Accepted Answer

The extent to which employees are satisfied, committed, and prepared to support what is important to the organization is referred to as employee engagement. This includes their emotional connection to the organization, willingness to go above and beyond, and alignment with the organization's goals and values.

Question 16

The processing and transmission of digitized HR information,especially using computer networking and the Internet,is:
A)electronic-human resource management (e-HRM).
B)electronic business (e-business).
C)human resource information system (HRIS).
D)reengineering.
E)self-servicE.

Accepted Answer

The processing and transmission of digitized HR information using computer networking and the Internet is known as electronic-human resource management (e-HRM). This involves the use of technology to automate HR processes and improve efficiency in managing HR information. e-HRM covers a wide range of activities, including recruitment, training, performance management, compensation and benefits administration, and employee self-service, among others.

Question 17

Which one of the following statements about the composition of the labour force is TRUE?
A)The average age of Canada's labour force is getting younger.
B)Worker performance and learning suffer significantly as a result of aging.
C)The largest proportion of Canada's population is 15 to 24 years of age.
D)There is increasing generational diversity in the workforce.
E)Diversity does not affect HRM practices.

Accepted Answer

There is increasing generational diversity in the workforce, meaning that there are more workers from different generations working together. This can have an impact on HRM practices such as training, communication, and motivation. The other statements are not true - the average age of Canada's labour force is actually increasing, worker performance and learning do not necessarily suffer significantly as a result of aging, and the largest proportion of Canada's population is actually aged 25 to 54. Finally, diversity does affect HRM practices, as noted above.

Question 18

Which one of the following statements regarding workforce skills is FALSE?
A)The increasing use of computers to do routine tasks has shifted the kinds of skills needed by employees.
B)More and more employers are looking for employees with solid technical skills rather than knowledge-based or interpersonal skills.
C)Today's employees must be able to handle a variety of responsibilities,interact with customers,and think creatively.
D)When employees lack advanced literacy and thinking skills,they may be unable to perform their jobs competently and will experience difficulty adjusting to changes in the workplace.
E)Often when organizations are looking for technical skills,they are looking for skills related to using technology.

Accepted Answer

The statement that employers are looking for employees with solid technical skills rather than knowledge-based or interpersonal skills is false. In fact, many employers are increasingly valuing soft skills such as communication and teamwork in addition to technical skills.

Question 19

From a manager's perspective,an HRIS can be used to perform primarily all BUT one of the following.Name the exception.
A)Support strategic decision making
B)Help the organization avoid lawsuits
C)Provide data to evaluate programs and policies
D)Motivate employees
E)Support day-to-day HR decisions.

Accepted Answer

While an HRIS can support many aspects of employee management and development, motivating employees is ultimately the responsibility of managers and leaders within the organization. An HRIS can provide data and insights to inform motivational strategies, but it cannot directly motivate employees.

Question 20

What types of skills are more employers looking for?
A)Physical strength
B)Mathematical,verbal,and interpersonal
C)Mastery of a particular piece of equipment
D)Creativity
E)"b" and "d"

Accepted Answer

Employers are increasingly seeking candidates with strong mathematical, verbal, and interpersonal skills, as well as creativity, to adapt to various roles and challenges in the workplace.

Quiz 1: Strategies, Trends, and Challenges in Human Resource Management

What do we call the grouping of competencies for HR professionals that means being so well-respected in the organization that they can influence the positions taken by managers?

Standards for ethical conduct include which of the following?

Which term refers to all people willing and able to work?

The focus on employee engagement has had what effect upon recruiting?

Which one of the following terms describes the best possible fit between a company's social system (people and how they interact) and its technical system (equipment and processes) ?

HR employees play a smaller role in maintaining records,and employees now get information through:

What minimum level of education do CHRP candidates require to qualify for the CHRP designation?

Positions in HRM generally involve work in specialized areas (e.g.recruiting or training) or ___________ who perform a full range of HRM activities.

The fastest growing segment of the labour force is expected to be workers aged:

Ethics refer to:

Employees whose main contribution to the organization is specialized knowledge,such as knowledge of customers,a process,or a profession are:

Which of the following statements about knowledge workers is TRUE?

A display of a series of HR measures,showing human resource goals and objectives and progress toward meeting them is the:

Which of the following is NOT a typical area of involvement of supervisors and managers in HRM?

The extent that employees are satisfied,committed to,and prepared to support what is important to the organization is referred to as:

The processing and transmission of digitized HR information,especially using computer networking and the Internet,is:

Which one of the following statements about the composition of the labour force is TRUE?

Which one of the following statements regarding workforce skills is FALSE?

From a manager's perspective,an HRIS can be used to perform primarily all BUT one of the following.Name the exception.

What types of skills are more employers looking for?