Which of the following is not a characteristic of an effective buffer for a bad-news message?
A) relevant
B) supportive
C) neutral
D) short
E) controversial

Question

Quizplus · Accepted Answer

An effective buffer for a bad-news message should not be controversial as it may add to the negative impact of the message. The other characteristics, such as being relevant, supportive, neutral, and short, are important to soften the blow of the bad news and maintain a good relationship with the recipient.

Which of the Following Is Not a Characteristic of an Effective