One reason to avoid refusing a claim in the first paragraph is that you
A) lack the spirit of reciprocity.
B) may lose the reader's goodwill.
C) leave a strong buffer to justify your decision.
D) should use the direct organizational plan.
E) want to clarify your rationale immediately.

Question

Quizplus · Accepted Answer

Refusing a claim in the first paragraph may cause the reader to become defensive and may lead to losing their goodwill. Therefore, it is better to start with a neutral or positive tone before explaining the reasons for the refusal.

One Reason to Avoid Refusing a Claim in the First