What are four common errors to avoid when ending a bad-news message? Provide an example of each.
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Q60: You may want to use the indirect
Q61: To retain goodwill and help the reader
Q62: One reason to avoid refusing a claim
Q63: What factors should you consider when refusing
Q64: Assume that you must write a memo
Q66: To retain the reader's goodwill:
A) State the
Q67: If there is some bad news about
Q68: Why is the counterproposal an effective ending
Q69: What factors have a major impact on
Q70: Why must a writer be careful when
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