You may want to use the indirect plan to communicate bad news when writing to this audience:
A) an employee who reports to you and is expecting a "yes" answer
B) a customer who is unlikely to respond emotionally
C) a reader who is expecting a "no" response
D) a supervisor who prefers a straightforward, direct message

Question

Quizplus · Accepted Answer

The indirect plan is often used when delivering bad news to soften the impact, especially when the recipient is expecting a positive response. This approach helps prepare the reader for the disappointing news, making it more suitable for an employee who anticipates a "yes" answer.

You May Want to Use the Indirect Plan to Communicate