Question 1

All of the following about teamwork or team training is true except:

Accepted Answer

Teamwork does not always come naturally and may require training and development to improve team dynamics and collaboration. Options B and C are true statements about teamwork and team training.

Question 2

Pilots train on flight simulators for safety, learning efficiency, and cost savings. This is an example of ________.

Accepted Answer

Pilots use flight simulators to provide a realistic, simulated training environment that is cost-effective and safe. This type of training allows pilots to learn and practice emergency procedures, checklists, and maneuvers without the risks associated with actual flights. Therefore, the best choice is C, simulated training.

Question 3

________ is a section of an employer's Web site that offers employees online access to many or all of the training courses employees need to succeed at their jobs.

Accepted Answer

A learning portal is a common term used for a section of an employer's website that provides access to online training resources for employees. It is also sometimes referred to as a learning management system or an online training portal. Choice A (Videospace) and Choice C (A training portal) are not commonly used terms for this concept. Choice D (None of the above) is incorrect as B is a valid option.

Question 4

In the ________ method, a manager is presented with a written description of an organizational problem to diagnose and solve.

Accepted Answer

The case study method involves presenting a manager with a written description of a real-life organizational problem to analyze and devise a solution.

Question 5

________ allows people in one location to communicate live with people in another location.

Accepted Answer

Videoconferencing is the technology that allows people in one location to communicate live with people in another location. Televising and Internet televising do not have the ability to facilitate live communication between locations, and while the Internet can facilitate communication, it does not necessarily allow for live video communication.

Question 6

Which of the following is not a step in behavioral modeling?

Accepted Answer

All of the above options are steps in behavioral modeling, including modeling, role playing, and social reinforcement. Therefore, the correct answer is D.

Question 7

Rebekah was hired soon after graduation and assigned to complete a management trainee program. She will move to various jobs each month for a nine-month period of time. Her employer is utilizing the ________ form of training.

Accepted Answer

The scenario describes a job rotation form of training where Rebekah is moving to different jobs each month for a nine-month period.

Question 8

Which form of on-the-job training usually involves having a learner study under the tutelage of a master craftsperson?

Accepted Answer

Apprenticeship training typically involves a learner studying under the guidance of a master craftsperson to learn a specific trade or skill. Job instruction training involves step-by-step instruction, understudy training involves observing and assisting a more experienced worker, and programmed learning involves self-paced modules or computer-based instruction.

Question 9

What percentage of learning on the job comes from informal learning?

Accepted Answer

Research and studies on workplace learning often suggest that approximately 80% of learning on the job is informal, occurring through experiences, interactions, and practice rather than formal training programs.

Question 10

Which of the following goals is the focus of diversity training?

Accepted Answer

Diversity training is focused on achieving all of the above goals, including creating cross-cultural sensitivity, fostering harmonious working relationships, and improving interpersonal skills. The ultimate aim of diversity training is to promote a workplace culture that is inclusive and respectful of all individuals, regardless of their background, race, gender, or religion. By accomplishing these objectives, diversity training can help ensure that all employees feel valued, appreciated, and empowered to contribute to the success of the organization.

Question 11

Bobby demonstrates the correct way to do a job. He is using which training technique?

Accepted Answer

Behavior modeling involves showing trainees how to perform a task correctly by demonstrating it. Bobby is demonstrating the correct way to do the job, so he is using behavior modeling.

Question 12

Jack hopes to be promoted to head of his department next year. In the meantime, he has been assigned to spend a year as assistant to the current department head. This is an example of the ________ form of training.

Accepted Answer

Coaching involves a more experienced or skilled individual providing guidance and support to someone less experienced, which aligns with Jack being an assistant to the department head to learn and prepare for a potential promotion.

Question 13

Delivering learning content on demand via electronic devices when needed is termed ________ learning.

Accepted Answer

The term that best fits the description is "mobile learning." Option A is the most appropriate as it specifically mentions delivering content via electronic devices, which aligns with the definition of mobile learning. Option B (cell-based) and C (demand-driven) are less commonly used terms for this concept. Therefore, A is the best choice. Option D is not a suitable answer because it includes all options, including those that are less appropriate.

Question 14

________ allows trainees to use a computer-based system to increase their knowledge and skills interactively.

Accepted Answer

Computer-based training (CBT) is a type of training that allows users to interactively learn and develop new skills on a computer system. It typically includes multimedia elements (such as videos and graphics) and quizzes to assess understanding. Point-to-point training and videoconferencing refer more to the method of delivery, whereas telelearning is a broader term that may include other forms of remote learning beyond just computer-based training.

Question 15

________ training is a method in which trainees learn on actual or simulated equipment but are trained away from the job.

Accepted Answer

The method described is known as vestibule training, where trainees receive hands-on training on equipment or simulated equipment in a training area that represents the actual work environment but is away from the job site. This approach allows trainees to learn without disrupting normal work operations or risk causing damage to equipment during the learning process.

Question 16

Which of the following training methods is the most familiar?

Accepted Answer

On-the-job training is the most popular and familiar training method as it involves practical learning while performing the actual job duties. It provides firsthand experience, develops skills, and allows employees to apply their knowledge in real work scenarios.

Question 17

A structured process by which people become skilled workers through a combination of classroom instruction and on-the-job training is called ________.

Accepted Answer

The structured process described in the question is typically associated with apprenticeship training where individuals learn a skilled trade or craft through a combination of formal classroom instruction and practical, hands-on training under the guidance of experienced professionals. Job instruction training (A) typically focuses on teaching employees how to perform specific job tasks or processes, while understudy training (B) involves preparing employees to take over a specific job or role in the future. Programmed learning (C) is a self-paced instructional approach that uses technology-based materials to help learners master specific knowledge or skills.

Question 18

________ is a form of management training in which trainees to learn by making realistic decisions in simulated situations

Accepted Answer

The answer of ________ is a form of management training...

Question 19

On-the-job training can be accomplished through the use of all of the following techniques except:

Accepted Answer

The statement says "On-the-job training can be accomplished through the use of all of the following techniques except." Therefore, among the given options, all are techniques that can be used for on-the-job training, except for programmed learning.

Question 20

Another term for vestibule training is ________ training.

Accepted Answer

Vestibule training is also known as simulated training as it involves creating a simulated work environment to train employees. The other options, such as apprenticeship, computer-based, and cubicle training, do not accurately describe vestibule training.

Quiz 5: Training and Developing Employees