Question 1

The definition of ________ is the formal relationships among jobs in an organization.
A)chain-of-command
B)organization chart
C)job hierarchy
D)organizational structure
E)organizational design

Accepted Answer

Organizational structure refers to the formal relationships among jobs in an organization. It defines the hierarchy of authority, communication channels, and division of tasks and responsibilities within the organization. The other answer choices are related but do not fully capture the definition of organizational structure.

Question 2

In an office with one supervisor, one assistant, two clerks, and two data-entry operators, there are
A)four jobs and four positions.
B)six jobs and six positions.
C)four positions and four jobs.
D)four jobs and six positions.
E)four positions and six jobs.

Accepted Answer

There are four distinct jobs: supervisor, assistant, clerk, and data-entry operator. However, there are two positions for the clerks and two positions for the data-entry operators. This brings the total number of positions to six. Therefore, there are four jobs and six positions.

Question 3

An organization chart is often used to depict the structure of an organization.The chart is also used to
A)present a "snapshot"of the firm at a particular point in time.
B)indicate the types of departments established in the firm.
C)specify duties and responsibilities.
D)clarify the chain of command and show who is accountable to whom.
E)do none of the above.

Accepted Answer

An organization chart is primarily used to clarify the hierarchy and chain of command within an organization, showing who reports to whom and who is accountable for what. While it may also indicate types of departments and some duties/responsibilities, these are secondary to its main purpose of illustrating the structure of the organization.

Question 4

Maria is the vice -president of operations for a company in the retail industry.She has 10 store managers and 200 associates.The associates report to the store managers and they in turn report to Maria.Management has a decentralized approach towards individual stores.This company has the structure of a
A)bureaucratic organization.
B)hierarchical organization.
C)flat organization.
D)boundaryless organization.
E)decentralized organization.

Accepted Answer

The answer of Maria is the vice -president of operations...

Question 5

The field of study concerned with analyzing work methods and establishing time standards is known as
A)ergonomics.
B)job analysis.
C)job design.
D)job evaluation.
E)industrial engineering.

Accepted Answer

Industrial engineering is the field of study concerned with analyzing work methods and establishing time standards. Ergonomics focuses on designing and arranging work environments to optimize human performance, while job analysis, design, and evaluation are related but separate concepts that focus on examining the duties, requirements, and value of specific jobs.

Question 6

Which of the following is true of work simplification?
A)It increases autonomy.
B)It often leads to lower job satisfaction.
C)Among educated workers it often leads to lower job satisfaction.
D)It enhances skill variety.
E)Among educated workers it often leads to lower job satisfaction and a demand for premium pay.

Accepted Answer

The answer of Which of the following is true of...

Question 7

The procedure for determining the tasks, duties, and responsibilities of a job and the human attributes required to perform it is known as
A)preparing a job description.
B)job design.
C)job evaluation.
D)job analysis.
E)writing a job specification.

Accepted Answer

Job analysis is the process of identifying and determining in detail the particular job duties, requirements, and the relative importance of these duties for a given job. It involves the collection of data through various methods to obtain a complete understanding of the job and the abilities required to perform it. This process is fundamental to hiring and managing employees, as it helps employers to determine what skills and qualities are necessary for success in a particular job.

Question 8

Which of the following is true of industrial engineering?
A)It is about control and autonomy.
B)It is a field of study concerned with analyzing work methods.
C)It is a field of study emerging with scientific management which is concerned with analyzing work methods and making them more efficient.
D)It is a field of study focused on satisfying psychological needs.
E)It is a field of study focused on worker autonomy.

Accepted Answer

Industrial engineering emerged with scientific management, which aimed to analyze and improve work methods for greater efficiency. Control and autonomy, psychological needs, and worker autonomy are not the primary focuses of industrial engineering.

Question 9

Making jobs more rewarding or satisfying by adding more meaningful tasks is primarily associated with
A)industrial democracy.
B)job rotation.
C)co-determination.
D)job enlargement.
E)job enrichment.

Accepted Answer

Adding more meaningful tasks to a job is the essence of job enrichment. Industrial democracy refers to the involvement of employees in decision-making processes, job rotation refers to the practice of rotating employees across different job roles, and co-determination refers to the sharing of decision-making powers between management and employees. Job enlargement refers to adding more tasks to a job without increasing its complexity or skill requirements.

Question 10

The collection of tasks and responsibilities performed by one person is known as
A)a job specification.
B)a job description.
C)a job analysis.
D)a job.
E)a position.

Accepted Answer

The answer of The collection of tasks and responsibilities performed...

Question 11

Which of the following statements is true?
A)Unions are generally very supportive of job enrichment.
B)Most employees today want additional responsibilities.
C)Job enrichment programs are more successful in some jobs and settings than others.
D)Job redesign efforts can correct almost all job dissatisfaction problems.
E)Managers tend to be very supportive of job enrichment because it makes their jobs easier.

Accepted Answer

Job enrichment programs may not be effective in all jobs and settings. The success of these programs depends on factors such as job complexity, employee skill level, and the availability of resources. Union support for job enrichment varies depending on the specific union and industry. Not all employees are interested in additional responsibilities, and in some cases, more responsibilities may lead to burnout and decreased job satisfaction. Job redesign efforts can address some, but not all sources of job dissatisfaction. And while job enrichment can make managers' jobs easier by empowering employees, it can also require additional time and resources to implement and manage. Overall, choice C is the most accurate and balanced statement.

Question 12

Ergonomics aims to adapt the entire job system to match human characteristics.Doing so results in eliminating or minimizing
A)product defects.
B)worker injuries.
C)product defects, worker injuries, and task variability.
D)product defects, worker injuries, and negative psychological effects.
E)negative psychological effects.

Accepted Answer

The answer of Ergonomics aims to adapt the entire job...

Question 13

Job enlargement involves
A)vertical loading.
B)multi-skilling.
C)systematically moving employees from one job to another.
D)increased challenge.
E)horizontal loading.

Accepted Answer

The answer of Job enlargement involves
A)vertical loading.
B)multi-skilling.
C)systematically moving employees from...

Question 14

Seeking to integrate and accommodate the physical needs of workers into the design of jobs is known as
A)industrial engineering.
B)job enrichment.
C)scientific management.
D)ergonomics.
E)job enlargement.

Accepted Answer

Ergonomics is the scientific study of the interactions between humans and the tools, equipment, and physical environment of the workplace. Its aim is to design work activities, systems, and product interfaces to meet the physical and psychological capabilities of individuals. Ergonomics has become increasingly important as work has become more automated and computerized.

Question 15

James Martini is the director of HR for Study Inc.He is working on a project to restructure the organization.At the moment, the organization has a top-down management approach with many levels of management.Jobs are highly specified with a narrow focus.The company wants to move into a more decentralized management approach with a high focus on teams and customer service.The organization is planning to move from a ________ organization to a ________ organization.
A)bureaucratic; boundaryless
B)bureaucratic; flat
C)flat; bureaucratic
D)boundaryless; flat
E)none of the above

Accepted Answer

The current organization structure, with its top-down management and highly specified jobs, is characteristic of a bureaucratic organization. The desired new structure, with a focus on teams and customer service, is more consistent with a flat organization structure. Therefore, the organization is planning to move from a bureaucratic organization to a flat organization.

Question 16

Lee has been with a financial institution for over a year now as a call centre specialist.During his time, he has had the opportunity to work in two other departments.The organization adopts a similar technique with other employees in the call centre.This is known as
A)job enrichment.
B)vertical loading.
C)skill variety.
D)job rotation.
E)job enlargement.

Accepted Answer

Job rotation involves rotating employees through different positions or departments within an organization. This technique allows employees to gain experience and develop new skills, while also providing a fresh perspective on the overall operations of the company. In this scenario, the fact that Lee has had the opportunity to work in two other departments suggests that his organization engages in job rotation.

Question 17

Work simplification is an approach to job design.Which of the following statement is true of work simplification?
A)It can sometimes lead to a reduced demand for premium pay.
B)It may be very appropriate in settings employing highly educated persons.
C)It is effective in a changing environment.
D)It can be used to motivate highly educated employees.
E)It is based on the premise that work can be broken down into clearly defined tasks.

Accepted Answer

Work simplification is based on the idea that work can be broken down into clearly defined tasks, making it easier for employees to perform their duties efficiently. It is not directly related to premium pay, motivating highly educated employees, or effective in a changing environment. It is more appropriate in settings where tasks can be clearly defined and delegated.

Question 18

The process of systematically organizing work into tasks is involved in
A)organizational design.
B)job design.
C)job analysis.
D)job evaluation.
E)writing job descriptions.

Accepted Answer

The process of systematically organizing work into tasks is known as job design. Job analysis refers to the process of examining individual jobs to identify the tasks, duties, and responsibilities involved, while job evaluation is a process of determining the relative worth of different jobs within an organization. Organizational design involves designing the overall structure of an organization, and writing job descriptions is part of the job design process. Therefore, the best choice is B) job design.

Question 19

Amal works for a production line.His task is to sew a button to the button hole of winter jackets.Since last month he was also given the task of creating the button hole in addition to attaching the button to the hole of the jacket.This is known as
A)job enlargement.
B)job rotation.
C)job enrichment.
D)vertical loading.
E)skill variety.

Accepted Answer

Job enlargement involves increasing the number of tasks or duties that an employee performs, which is what happened when Amal was given the additional task of creating the button hole.

Question 20

Which of the following statements about organizational structures is true?
A)Flat structures are increasingly the norm.
B)Bureaucratic designs are becoming more common.
C)There are four types of organizational structure.
D)Emphasis on teams whose members cross organizational boundaries is a characteristic of flat structures.
E)An organization's structure should be appropriate to the organization's strategic goals.

Accepted Answer

An organization's structure should be designed to support and achieve its strategic goals. The other options are incorrect as flat structures are not necessarily the norm, bureaucratic designs are becoming less common, there are more than four types of organizational structure, and emphasis on cross-functional teams is a characteristic of matrix structures, which may or may not be flat.

Quiz 4: Designing and Analyzing Jobs

The definition of ________ is the formal relationships among jobs in an organization.

In an office with one supervisor, one assistant, two clerks, and two data-entry operators, there are

An organization chart is often used to depict the structure of an organization.The chart is also used to

The field of study concerned with analyzing work methods and establishing time standards is known as

Which of the following is true of work simplification?

The procedure for determining the tasks, duties, and responsibilities of a job and the human attributes required to perform it is known as

Which of the following is true of industrial engineering?

Making jobs more rewarding or satisfying by adding more meaningful tasks is primarily associated with

The collection of tasks and responsibilities performed by one person is known as

Which of the following statements is true?

Ergonomics aims to adapt the entire job system to match human characteristics.Doing so results in eliminating or minimizing

Job enlargement involves

Seeking to integrate and accommodate the physical needs of workers into the design of jobs is known as

Lee has been with a financial institution for over a year now as a call centre specialist.During his time, he has had the opportunity to work in two other departments.The organization adopts a similar technique with other employees in the call centre.This is known as

Work simplification is an approach to job design.Which of the following statement is true of work simplification?

The process of systematically organizing work into tasks is involved in

Amal works for a production line.His task is to sew a button to the button hole of winter jackets.Since last month he was also given the task of creating the button hole in addition to attaching the button to the hole of the jacket.This is known as

Which of the following statements about organizational structures is true?