Best practices when dealing with defensive employees include
A)using intimidation to convince.
B)solving all problems quickly.
C)recognizing that defensive behaviour is normal.
D)explaining the person's behaviour to them.
E)never backing down.

Question

Quizplus · Accepted Answer

Defensive behavior is a natural response to perceived threats or criticism, so it's essential to recognize and acknowledge this fact. Validating their feelings can help them feel less threatened and more open to your feedback. Intimidation, never backing down, and solving problems too quickly are not effective solutions and can even make the situation worse. While explaining their behavior can be helpful, it should be done carefully and without blame or judgment.

Best Practices When Dealing with Defensive Employees Include