Just before moving into the securing commitment and closing stage,a salesperson should:
A)review with the customer all of the product's features and benefits.
B)summarize the confirmed benefits.
C)disclose the price of the product.
D)remind the customer of their concerns.
E) listen to the customer's objections.

Question

Just before moving into the securing commitment and closing stage,a salesperson should:​
A)​review with the customer all of the product's features and benefits.
B)summarize the confirmed benefits.
C)​disclose the price of the product.
D)​remind the customer of their concerns.
E)​ listen to the customer's objections.

Quizplus · Accepted Answer

Summarizing the confirmed benefits reminds the customer of why they are interested in the product and reinforces the value proposition. Reviewing all of the product features and benefits is important earlier in the sales process, and disclosing the price and listening to objections should be done earlier as well to address concerns and build rapport. Reminding the customer of their concerns can actually create doubt and negatively impact the closing stage.

Just Before Moving into the Securing Commitment and Closing Stage,a