The salesperson makes statements that add value during the need satisfaction stage of the consultative sales process by:
A)questioning the customer about their needs
B)informing,persuading,or reminding the customer of the correct product or service for them
C)empathizing and identifying with the customer to establish rapport
D)asking for the sales directly
E)servicing the customer after they have purchased initially

Question

Quizplus · Accepted Answer

During the need satisfaction stage, the salesperson's role is to provide information, persuade and remind the customer about the correct product or service for them. This helps the customer make an informed decision about the product they want to purchase. The salesperson can add value by highlighting the features and benefits of the product as it relates to the customer's needs.

The Salesperson Makes Statements That Add Value During the Need