The most likely reason for salespeople to make follow-up telephone calls to customers is that:
A)follow-up calls are more efficient than e-mails
B)sales managers cannot make all the calls themselves
C)the customer may place repeat orders during a phone call
D)customer service representatives cannot be trusted to make the calls
E)the customers are certain to have complaints and issues that need to be addressed

Question

Quizplus · Accepted Answer

Follow-up calls give the salesperson an opportunity to build a relationship with the customer and gather information about their needs, preferences, and potential future orders. This can lead to repeat business and increased customer loyalty. It is not a matter of efficiency or lack of trust in customer service representatives. While complaints and issues may be addressed during follow-up calls, this is not the primary reason for making them.

The Most Likely Reason for Salespeople to Make Follow-Up Telephone