Salespeople should most likely do which of the following when a product is delivered to a customer?
A)Call the shipping agent to monitor delivery.
B)Mail an instruction manual to the customer.
C)Offer training in the use of the product.
D)Change the price charged to the customer.
E)Unpack the product by hand.

Question

Quizplus · Accepted Answer

Offering training in the use of the product can help the customer properly use and enjoy the product, leading to more positive experiences and potentially repeat business. Calling the shipping agent or unpacking the product are not typically the responsibility of the salesperson, and mailing an instruction manual can be helpful but may not be the most effective way to ensure proper use of the product. Changing the price charged to the customer is unethical and could damage the reputation of the salesperson and company.

Salespeople Should Most Likely Do Which of the Following When