The purpose of the follow-up communication between customer and salesperson is to express thanks for the order and to:
A)introduce related products
B)complete the call report form
C)request referrals for other prospects
D)determine if the customer is satisfied
E)ask for full payment from the customer

Question

Quizplus · Accepted Answer

The follow-up communication between customer and salesperson is important to determine if the customer is satisfied with the product or service they received. This helps the salesperson understand if there are any issues that need to be addressed and if the customer is likely to make repeat orders or provide referrals. Introducing related products, completing call report forms, and asking for full payment should be done during the initial sales process, not during the follow-up communication. While requesting referrals can be a benefit of the follow-up, determining customer satisfaction should be the main purpose.

The Purpose of the Follow-Up Communication Between Customer and Salesperson