Question 1

This trait is the best descriptive of a "technical dialogue."

Accepted Answer

The answer of This trait is the best descriptive of...

Question 2

In this stage, the listener assigns meaning to the message ______.

Accepted Answer

In the communication process, interpreting is the stage where the listener assigns meaning to the message they have received. This involves understanding the message in the context it was sent and making sense of it based on the listener's own knowledge and experiences.

Question 3

A boss lying to a large group of employees about the true condition of the company is an example of ______.

Accepted Answer

This scenario is an example of a major/intentional trust betrayal because the boss intentionally deceives a large group of employees about something significant, which is the true condition of the company. This act is major due to the potential impact on the employees and intentional because the boss knowingly provides false information.

Question 4

Cal always knew that he wanted to build trust with his class. He felt an effective way to do so would be to start the semester by sharing part of his own story. What communication competency was Cal practicing?

Accepted Answer

Self-disclosure involves sharing personal information or experiences with others to build trust or establish a connection, which is what Cal is doing by sharing his own story with his class.

Question 5

All of the following characteristics are descriptive of monologue, EXCEPT ______.

Accepted Answer

Monologue is characterized by one person speaking, often without direct input or interaction from others, making it distinct from two-person communication.

Question 6

All of the following are elements of discourse ethics EXCEPT ______.

Accepted Answer

Discourse ethics emphasizes equality, freedom from coercion, and the inclusion of all affected parties in decision-making processes. Unjustified claims, however, do not align with the principles of discourse ethics, which advocate for rational and justified arguments.

Question 7

When arguing for the importance of establishing Individual Retirement Accounts (IRAs) for employees, Krystal cites a popular singer to support her argument. She has violated which standard of strong evidence?

Accepted Answer

Citing a popular singer, who is not an expert in finance or retirement planning, violates the standard of evidence being high in expertise. Strong evidence should come from sources with relevant expertise on the subject matter.

Question 8

Once all five steps of the HURIER listening model have been successfully completed, which final stage can take place?

Accepted Answer

The final stage of the HURIER listening model is responding, which occurs after hearing, understanding, interpreting, evaluating, and remembering.

Question 9

Which of the following individuals is associated with the theory of dialogue?

Accepted Answer

Martin Buber is best known for his philosophy of dialogue, a form of existentialism centered on the distinction between the I-Thou relationship and the I-It relationship.

Question 10

Where meaning is assigned to the message based on words and nonverbal cues comes at which stage of the HURIER listening model?

Accepted Answer

Interpreting is the stage in the HURIER listening model where both the words and the nonverbal cues are taken into account to assign meaning to the message.

Question 11

Jue is a concerned listener who is skilled at building relationships. Unfortunately, he has a tendency to overlook the faults of others. He reflects which listening style?

Accepted Answer

Jue's characteristics of being a concerned listener and skilled at building relationships, along with his tendency to overlook the faults of others, reflect a people-oriented listening style. This style emphasizes support and understanding in interpersonal communications.

Question 12

Hearing, understanding, remembering, interpreting, evaluating, and responding. Which communication competency holds these six components?

Accepted Answer

Effective listening encompasses hearing, understanding, remembering, interpreting, evaluating, and responding, which are essential components for comprehensively processing and engaging with communicated information.

Question 13

Which is a FALSE statement about Cissna and Anderson's commitments to effective ethical communication?

Accepted Answer

Cissna and Anderson emphasize the importance of always practicing honesty in communication, not just when it seems most applicable or convenient. Their framework for effective ethical communication is built on principles that include honesty, openness, and respect for others' opinions, indicating that honesty is not optional or situational.

Question 14

On his first week on the job, Em told his new coworkers that he had been fired from his last job for not getting along with his boss. Em appears to be which type of inappropriate self-discloser?

Accepted Answer

Em is an "open book" because he is sharing very personal and potentially damaging information about himself without considering the consequences or the appropriateness of sharing such information in a new workplace environment.

Question 15

Discussants in dialogue continually test their understanding of the perspectives of other group members. This is which characteristic of interpersonal dialogue?

Accepted Answer

The answer of Discussants in dialogue continually test their understanding...

Question 16

Even though Margaret was the CEO for the company, she always took the time to acknowledge by name, make eye contact, and shake each employees hand when she visited any department. What communication competency was Margaret practicing?

Accepted Answer

Margaret's actions of acknowledging employees by name, making eye contact, and shaking hands are examples of confirmation. This behavior demonstrates recognition and validation of the other person's presence and worth, which is a key aspect of the confirmation communication competency.

Question 17

Jurgen Habermas, a German philosopher, provided a set of ground rules for engaging in argument. This is called ______.

Accepted Answer

Jurgen Habermas is known for developing the concept of discourse ethics, which outlines principles for rational, ethical discussions.

Question 18

When Roberta sat to listen to her employee give his resignation, she gave her full attention to hear all he had to share. She wanted to be fully present in the moment. What communication competency was Roberta practicing?

Accepted Answer

Roberta was practicing mindfulness by giving her full attention and being fully present in the moment, which is a key aspect of effective communication.

Question 19

Once the message has been received it must then be processed and comprehended. This comes at which stage of the HURIER listening model?

Accepted Answer

Understanding is the stage in the HURIER listening model where the received message is processed and comprehended by the listener.

Question 20

Dan wanted to foster an office environment where there was openness and trust. He took the time every meeting to provide a consistent meeting agenda, a reciting of the company mission and values, ongoing respectful dialogue about agenda items and the opportunity for others to provide input. Which communication competency was Dan practicing?

Accepted Answer

Dan was practicing trust building by fostering an environment of openness and trust, ensuring consistent communication, and encouraging input from others.

Quiz 4: Ethical Interpersonal Communication