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Organizational Behavior Study Set 14
Quiz 1: Introducing Organizational Behavior
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Question 61
Short Answer
According to Daniel Goleman, what is the ability of managers to understand and deal with emotions?
Question 62
Essay
In the context of organizational behavior, what are the four basic functions of management?
Question 63
Short Answer
Defining goals, setting performance objectives, and identifying action steps for accomplishing them describe which management function?
Question 64
Short Answer
Which managerial function concerns itself with ensuring that things go well by monitoring performance and taking corrective action as necessary?
Question 65
Short Answer
According to Robert Katz, in trying to work out an acceptable solution to a problem, managers who rely on their understanding of other people and who empathize with others' feelings are using which managerial skill?
Question 66
Essay
Describe the managerial function of leading.
Question 67
Short Answer
What is the ability to understand the emotions of others called?
Question 68
Essay
Identify the trends that are affecting organizational behavior, and explain why these trends are occurring.
Question 69
Short Answer
Rather than assuming that there is one "best" or universal way to manage people in organizations, what approach do researchers use to try to identify how different situations can best be understood and handled?