Question 1

Organizational behavior scholars believe that there is one "best" or universal way to manage people and organizations.

Accepted Answer

Organizational behavior scholars believe that there is no one "best" or universal way to manage people and organizations. Different management approaches may work better in different contexts and situations.

Question 2

Managerial roles that involve working directly with other people, according to Henry Mintzberg, are called human roles.

Accepted Answer

According to Henry Mintzberg, the roles that involve working directly with other people are called interpersonal roles, not human roles.

Question 3

Controlling is the process of creating work structures and systems and arranging resources to accomplish goals and objectives.

Accepted Answer

Controlling is the process of monitoring performance, comparing it with goals, and taking corrective action as needed. The description given refers more closely to organizing.

Question 4

Employee satisfaction is defined as the quality and quantity of the work produced or the services provided by a work unit as a whole.

Accepted Answer

Employee satisfaction refers to how content or satisfied employees are with their jobs and work environment, not directly to the quality or quantity of work produced.

Question 5

Organizational climate is the study of human behavior in organizations.

Accepted Answer

Organizational climate refers to the shared perceptions and attitudes about the organization, its goals, and practices, rather than the study of individual behaviors.

Question 6

The U.S. Census Bureau predicts that America will become a true plurality by 2060, with no one ethnic or racial group being in the majority.

Accepted Answer

The U.S. Census Bureau has projected that by 2060, the United States will become a "majority-minority" nation, where no single ethnic or racial group will make up more than 50% of the population, effectively becoming a plurality nation.

Question 7

A manager's informational roles include being a figurehead, leader, and liaison.

Accepted Answer

The informational roles of a manager include being a monitor, disseminator, and spokesperson. Being a figurehead, leader, and liaison are part of a manager's interpersonal roles.

Question 8

According to Henry Mintzberg, when a manager acts as a disturbance handler, this is an interpersonal role.

Accepted Answer

When a manager acts as a disturbance handler, this is considered a decisional role, not an interpersonal role, according to Henry Mintzberg's managerial roles.

Question 9

In the modern workplace, important trends include the demise of "command-and-control" type of organizational structures and a commitment to ethical behavior.

Accepted Answer

The modern workplace has indeed seen a shift away from traditional "command-and-control" organizational structures towards more flexible, team-oriented models that emphasize collaboration and empowerment. Additionally, there has been a growing emphasis on ethical behavior and corporate social responsibility, reflecting broader societal values and expectations.

Question 10

Managerial roles involving decision making that affects other people, according to Henry Mintzberg, are called technical roles.

Accepted Answer

Managerial roles involving decision making that affects other people are called interpersonal roles, according to Henry Mintzberg. Technical roles refer to expertise and knowledge in specific areas.

Question 11

Evidence-based management uses hard facts and empirical evidence to make decisions.

Accepted Answer

Evidence-based management is based on using empirical evidence and data to inform decision-making, rather than relying solely on personal opinions or intuition. This approach emphasizes the importance of gathering and analyzing relevant information in order to make informed and effective decisions.

Question 12

Given the importance of teams, organizational behavior is an academic discipline devoted only to understanding group behavior.

Accepted Answer

Organizational behavior is a discipline devoted to understanding individual and group behavior within organizations, not just group behavior.

Question 13

In the workplace today, management is most effectively accomplished by "directing" and "controlling" rather than "supporting."

Accepted Answer

Effective management today often emphasizes supporting and empowering employees, fostering collaboration and innovation, rather than solely relying on traditional methods of directing and controlling.

Question 14

The developmental sequence begins with initial experience and subsequent reflection.

Accepted Answer

The developmental sequence often starts with an initial experience, followed by reflection on that experience, which is a fundamental concept in experiential learning theory.

Question 15

Organizational behavior clearly indicates that managers should be held accountable for task performance results but not job satisfaction results since job satisfaction results are the domain of employees.

Accepted Answer

Organizational behavior recognizes that managers have a significant impact on the job satisfaction of their employees, and that they can take steps to improve it. Therefore, managers should be held accountable for both task performance results and job satisfaction results.

Question 16

Decisional roles include seeking out problems to solve and opportunities to explore, helping to resolve conflict, allocating resources, and negotiating with other parties.

Accepted Answer

Decisional roles refer to the actions that managers take to initiate change, allocate resources, and negotiate with others to accomplish their goals. These roles include seeking out problems to solve and opportunities to explore, helping to resolve conflict, allocating resources, and negotiating with other parties.

Question 17

Henry Mintzberg identified the set of roles that managers perform as technical, human, and conceptual.

Accepted Answer

Henry Mintzberg identified ten managerial roles which are categorized into three groups: interpersonal roles, informational roles, and decisional roles, not technical, human, and conceptual.

Question 18

Today, Hispanics are the fastest growing community in the modern workplace in the United States.

Accepted Answer

Hispanics have been identified as the fastest-growing demographic in the U.S. workforce, due to both immigration and birth rates outpacing other groups.

Question 19

The four basic functions of management are delegating, leading, controlling, and decision making.

Accepted Answer

The four basic functions of management are planning, organizing, leading, and controlling.

Question 20

Organizational behavior is an interdisciplinary body of knowledge with strong ties to psychology, sociology, and anthropology.

Accepted Answer

Organizational behavior studies how individuals and groups interact within organizations, drawing heavily on psychological principles to understand motivation, leadership, and team dynamics, sociological theories to explore organizational culture, social structures, and group behavior, and anthropological insights to appreciate cultural diversity and organizational norms.

Quiz 1: Introducing Organizational Behavior