Question 1

The text describes skills and personal characteristics that provide a foundation for continued professional development and career success. Which of the following is NOT one of these skills or personal characteristics?

Accepted Answer

Perceptual acuity is not typically listed among the foundational skills or personal characteristics for professional development and career success. Skills like teamwork, self-management, leadership, and critical thinking are more commonly emphasized as essential for career advancement and effectiveness in various professional settings.

Question 2

A manager with a high degree of self-awareness and a capacity to understand and empathise with the feelings of others is exhibiting effective __________ skills.

Accepted Answer

The ability to understand and empathize with others' feelings, a key component of self-awareness, is indicative of effective human skills. These skills are crucial for managing and working with people effectively.

Question 3

Which statement concerning the relative importance of technical, human and conceptual skills at different management levels is TRUE?

Accepted Answer

Conceptual skills are most important for top managers because they involve the ability to view the organization as a whole, understand how different parts of the company relate to each other, and devise strategies that align with the company's overall objectives. These skills are crucial for making decisions that affect the entire organization, which is a key responsibility of top-level management.

Question 4

__________ skills include the ability to break down problems into smaller parts, to see the relationships among the parts, and to recognise the implications of any one problem for others.

Accepted Answer

Conceptual skills involve the ability to see the organization as a whole, understand how the different parts of the company are interconnected, and recognize the implications of any one part on the whole. This includes breaking down problems into smaller components and understanding the relationship among these parts.

Question 5

An important component of __________ is the ability to manage ourselves and our relationships effectively, which is also known as __________.

Accepted Answer

Emotional intelligence is crucial for managing ourselves and our relationships effectively, which is a key aspect of human skills.

Question 6

According to Robert Katz, the essential skills of management can be grouped into three categories. These categories are:

Accepted Answer

C) Technical, human, and conceptual skills are the three categories of essential management skills according to Robert Katz. Technical skills involve understanding and proficiency in a specific kind of activity, particularly one involving methods, processes, procedures, or techniques. Human skills are about the ability to work well with other people both individually and in a group. Conceptual skills involve the ability to work with ideas and concepts, understanding complex situations and developing solutions to problems.

Question 7

__________ skills are most important at lower levels of managerial responsibility.

Accepted Answer

Technical skills are most important at lower levels of managerial responsibility because they involve the ability to use specialized knowledge or expertise related to the methods, processes, and procedures of a particular field. At lower levels, managers often work closely with employees who are performing specific tasks and thus need a strong understanding of how these tasks are executed.

Question 8

What is an organisation? What is a manager? Why do organisations need managers?

Accepted Answer

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Question 9

Define and give an example of each of the four functions of management. Explain how Mintzberg's ten managerial roles and Katz's three essential managerial skills are helpful in performing the four functions of management.

Accepted Answer

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Question 10

Describe the interrelationships among productivity, performance effectiveness and performance efficiency.

Accepted Answer

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Question 11

Define the three levels of management and explain the major responsibilities of managers at each level.

Accepted Answer

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Question 12

Describe the various challenges that managers must face in the new economy. To what extent are you, as a future manager, prepared to meet each of these challenges? Explain your answer.

Accepted Answer

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Quiz 1: The Contemporary Workplace