Grievance mediation is a process in which an outside neutral assists the parties in resolving grievances prior to arbitration.
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Q1: An important principle of contract administration is
Q3: The third-and-one-half step in the grievance procedure
Q8: Reducing grievances to writing usually increases the
Q9: Reducing grievances to writing can help establish
Q10: Employees seldom file a grievance to protest
Q11: Unions are required to take each member's
Q14: A union fulfills its fair representation obligation
Q16: A common union tactic is to file
Q17: Employees file grievances for only one reason:
Q19: Management should deny an employee's grievance if
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