Question 1

Gary Downs recently has noticed that the plant he is managing is delivering only 30 percent of its products on time.To determine what is causing the problem, he assembles the various department heads and the plant supervisor to get their input on the matter.Although the ultimate responsibility is his, he has no difficulty in delegating decision-making authority to any member of this group.This participative style of leadership suggests that Gary is a(n) ____ leader.
A) democratic
B) laissez-faire
C) autocratic
D) passive
E) dependent

Accepted Answer

Gary's style of leadership is participative and involves input from all members of the group. This is characteristic of a democratic leader who believes in involving everyone in the decision-making process. The fact that Gary is willing to delegate decision-making authority to any member of the group further supports this classification. The other options do not describe his leadership style accurately.

Question 2

A former CEO at International Telephone and Telegraph had a reputation for publicly humiliating subordinates who annoyed or disappointed him.This manager obviously needed to improve his ____ skills.
A) conceptual
B) diagnostic
C) functional
D) interpersonal
E) negotiating

Accepted Answer

The manager in question needs to improve his interpersonal skills, as he is publicly humiliating his subordinates. Interpersonal skills involve communication, relationship building, and conflict resolution.

Question 3

Darren Nance of the university career center received word of a job opportunity from a marketing consulting firm, and he passed the e-mail on to all marketing majors.Darren is playing a(n) ____ role.
A) interpersonal
B) technical
C) informational
D) liaison
E) resource allocator

Accepted Answer

Darren is providing information about a job opportunity to marketing majors, which fits the definition of an informational role.

Question 4

When Terri began her first managerial job, she tried the authoritarian style.She believed she could accomplish more that way, but later she could not say whether it actually worked.She then tried the laissez-faire style because one of her best managers had used it successfully.She, however, found it a bit awkward.Now, with a different group of subordinates, she is trying the democratic style, with some success.What concluding remark would you make about the different leadership styles that Terri has tried?
A) The democratic leadership style is most effective.
B) The laissez-faire style should not be used.
C) The authoritarian style is ineffective.
D) The style that is most effective depends on the interaction of subordinates, the characteristics of the work situation, and the manager's personality.
E) The laissez-faire style is ineffective in most situations.

Accepted Answer

The conclusion that can be made is that the effectiveness of a leadership style depends on multiple factors, including the interaction of subordinates, the characteristics of the work situation, and the manager's personality. This is because Terri found varying degrees of success with different leadership styles based on her subordinates and the work environment. Therefore, it is important for a manager to be adaptable and use a leadership style that best suits the situation.

Question 5

In his decisional role as a manager, Matthew has to settle a dispute between a manager and an employee who does not agree with the manager's assessment of her work.Matthew is acting in the ____ role.
A) entrepreneur
B) disturbance handler
C) negotiator
D) resource allocator
E) interpersonal

Accepted Answer

Matthew is acting in the negotiator role as he is trying to facilitate an agreement between the two parties in dispute.

Question 6

Entrepreneur, disturbance handler, resource allocator, and negotiator are all ____ roles of a manager.
A) interpersonal
B) informational
C) conflictional
D) authoritative
E) decisional

Accepted Answer

Entrepreneur, disturbance handler, resource allocator, and negotiator are all decisional roles of a manager, as they involve making or facilitating key decisions for the organization. Interpersonal roles involve managing relationships with others, informational roles involve managing information flow, and authoritative roles involve exerting control or influence over others.

Question 7

O.Sawyer discovered problems in coordinating the work flow going from her department to marketing.To solve the problem, she identified some situations that needed correction and asked employees to submit their suggestions for improvement.After their suggestions were summarized, the employees selected one for implementation.Next, a supervisor was given responsibility and authority to oversee implementation and to keep Sawyer informed.Sawyer's actions exhibit the ____ leadership style.
A) laissez-faire
B) hands-off
C) existential
D) authoritarian
E) democratic

Accepted Answer

Sawyer's actions exhibit a democratic leadership style as she involved employees in identifying solutions and selecting one for implementation. She also gave a supervisor responsibility and authority to oversee implementation, indicating a level of empowerment and trust in the team's ability to execute the solution.

Question 8

Although Frank is not in top management, he is charismatic and well liked by others in his organization.Other employees often look to Frank to see how he reacts to new policies implemented by top management, and they follow his lead.Frank has ____ leadership in his organization.
A) personal
B) formal
C) informational
D) unofficial
E) informal

Accepted Answer

Frank's leadership in the organization is not formal or official, as he is not in top management. It is also not informational as he is not necessarily providing information or knowledge to others. The best choice is therefore informal, as he is not in a designated leadership role but is still a respected and influential figure among his colleagues.

Question 9

In carrying out her managerial duties, Pat tells the appropriate marketing manager about a business opportunity and warns the human resources manager about a possible strike.Pat is playing a(n) ____ role.
A) decisional
B) conceptual
C) interpersonal
D) analytical
E) informational

Accepted Answer

Pat is gathering and sharing information to help the appropriate managers make informed decisions. This falls under the informational role of management.

Question 10

A manager who has the abilities to relate to people, understand their needs, and show compassion has ____ skills.
A) personal
B) people
C) compassionate
D) communication
E) interpersonal

Accepted Answer

Interpersonal skills are the abilities to relate to people, understand their needs, and show compassion. This involves communication, empathy, and emotional intelligence, which enable a manager to build positive relationships with employees and coworkers.

Question 11

The roles managers must fulfill may be classified into three categories: decisional, interpersonal, and _____.
A) financial
B) conceptual
C) analytical
D) technical
E) informational

Accepted Answer

The three categories of managerial roles are decisional, interpersonal, and informational. Financial, conceptual, and analytical are all important skills for managers to possess, but they are not separate categories of managerial roles. Technical refers to specific expertise in a particular field, which is not inherently a managerial role. Therefore, the best choice is E, informational, which encompasses roles like monitoring information, disseminating information, and acting as a spokesperson for the organization.

Question 12

Robin Baker, a top manager at Westinghouse, has recently been put in charge of a new multimillion-dollar project.She selects several individuals to participate in this effort and assigns each certain tasks to perform.Furthermore, she has set up a group hierarchy and indicated that all decisions must be routed through this chain of command.Robin is exhibiting which leadership style?
A) democratic
B) authoritarian
C) laissez-faire
D) participative
E) despotic

Accepted Answer

Robin is exhibiting an authoritarian leadership style because she has set up a group hierarchy and indicated that all decisions must be routed through this chain of command, which gives her the ultimate authority and control over the project.

Question 13

____ is the act of choosing one alternative from a set of alternatives.
A) Decision making
B) Leadership
C) Implementing
D) Leading and motivating
E) Evaluating and regulating

Accepted Answer

The act of choosing one alternative from a set of alternatives is called decision making. The other options listed here are related concepts but do not accurately describe the given action.

Question 14

The CEO of The Limited Group attends the ribbon-cutting ceremony for the company's first Express store that includes both women's and men's clothing.The CEO is fulfilling the role of a _____.
A) liaison
B) resource allocator
C) figurehead
D) spokesperson
E) entrepreneur

Accepted Answer

The CEO is fulfilling the role of a figurehead by attending a public event like a ribbon-cutting ceremony. As the head of the company, the CEO represents the company's image and brand in public events.

Question 15

The leadership style advocating that a leader makes all decisions and tells subordinates what to do and how to do it is called _____.
A) laissez-faire
B) participative
C) democratic
D) existential
E) authoritarian

Accepted Answer

The authoritarian leadership style involves a leader making decisions unilaterally and expecting subordinates to follow instructions without input or feedback.

Question 16

Herb Kelleher, long-time chief executive officer of Southwest Airlines, was known for inspiring and motivating his employees.Herb Kelleher had good ____ skills.
A) technical
B) conceptual
C) interpersonal
D) interactive
E) personnel

Accepted Answer

Interpersonal skills refer to the ability to communicate and interact with others effectively. Herb Kelleher's ability to inspire and motivate his employees indicates that he has excellent interpersonal skills.

Question 17

Jacinda has to decide which departments will receive budget cuts due to the decrease in company sales.She is acting in her decisional role as _____.
A) negotiator
B) resource allocator
C) disseminator
D) entrepreneur
E) disturbance handler

Accepted Answer

The role of a resource allocator involves deciding how to distribute resources, such as budget cuts. This is exactly what Jacinda is doing in this scenario. The other options do not fit the situation described in the scenario.

Question 18

Roles that involve dealing with people are known as ____ roles.
A) decisional
B) conceptual
C) interpersonal
D) informational
E) analytic

Accepted Answer

Interpersonal roles involve interacting and communicating with others, which is related to dealing with people. Decisional roles involve making decisions, conceptual roles involve thinking and planning, informational roles involve processing and sharing information, and analytic roles involve analyzing data and information.

Question 19

The leadership style advocating that a leader involve subordinates in most decisions as well as the assignment of tasks is called _____.
A) laissez-faire
B) hands-off
C) existential
D) authoritarian
E) democratic

Accepted Answer

The leadership style that involves subordinates in most decisions and assignments is the democratic style. In this style, the leader encourages participation, communication, and input from subordinates in order to make decisions that reflect the needs and interests of the group as a whole. The authoritarian style is the opposite, in which the leader makes all decisions and expects strict obedience from subordinates. The laissez-faire and hands-off styles are similar, in that the leader provides little direction or guidance to subordinates and allows them to work independently. The existential style is not a recognized leadership style.

Question 20

You have been working under the same manager for eighteen months and have been allowed to work with little interference from your manager.His only concern is that you be efficient and productive, which you have been.Since your manager surrenders much of his responsibility to his subordinates, he is referred to as a(n) ____ leader.
A) democratic
B) participative
C) proactive
D) laissez-faire
E) ineffective

Accepted Answer

A laissez-faire leader surrenders most of their responsibility to their subordinates and allows them to make their own decisions. This type of leader is hands-off and allows employees to work independently with little interference, as long as they are productive and efficient. This is consistent with the description given in the scenario.

Quiz 6: Understanding the Management Process

A former CEO at International Telephone and Telegraph had a reputation for publicly humiliating subordinates who annoyed or disappointed him.This manager obviously needed to improve his ____ skills.

Darren Nance of the university career center received word of a job opportunity from a marketing consulting firm, and he passed the e-mail on to all marketing majors.Darren is playing a(n) ____ role.

In his decisional role as a manager, Matthew has to settle a dispute between a manager and an employee who does not agree with the manager's assessment of her work.Matthew is acting in the ____ role.

Entrepreneur, disturbance handler, resource allocator, and negotiator are all ____ roles of a manager.

Although Frank is not in top management, he is charismatic and well liked by others in his organization.Other employees often look to Frank to see how he reacts to new policies implemented by top management, and they follow his lead.Frank has ____ leadership in his organization.

In carrying out her managerial duties, Pat tells the appropriate marketing manager about a business opportunity and warns the human resources manager about a possible strike.Pat is playing a(n) ____ role.

A manager who has the abilities to relate to people, understand their needs, and show compassion has ____ skills.

The roles managers must fulfill may be classified into three categories: decisional, interpersonal, and _____.

____ is the act of choosing one alternative from a set of alternatives.

The CEO of The Limited Group attends the ribbon-cutting ceremony for the company's first Express store that includes both women's and men's clothing.The CEO is fulfilling the role of a _____.

The leadership style advocating that a leader makes all decisions and tells subordinates what to do and how to do it is called _____.

Herb Kelleher, long-time chief executive officer of Southwest Airlines, was known for inspiring and motivating his employees.Herb Kelleher had good ____ skills.

Jacinda has to decide which departments will receive budget cuts due to the decrease in company sales.She is acting in her decisional role as _____.

Roles that involve dealing with people are known as ____ roles.

The leadership style advocating that a leader involve subordinates in most decisions as well as the assignment of tasks is called _____.