Ideally, when managing underperformance, a manager should appear to be:
A) hard on the person but soft on the problem.
B) hard on the problem but soft on the person.
C) hard on both the person and the problem.
D) soft on both the person and the problem.
E) ambivalent towards both the person and the problem.

Question

Quizplus · Accepted Answer

When managing underperformance, the focus should be on addressing the problem, rather than attacking the individual. By being hard on the problem and empathetic towards the person, the manager can build trust and a more positive working relationship, thus increasing the chances of success in improving performance.

Ideally, When Managing Underperformance, a Manager Should Appear to Be