Where a manager observes unacceptable employee behaviour in the form of constant interrupting, it is the:
A) first step (analysing information) to improving performance.
B) second step (giving good information) to improving performance.
C) third step (gathering good information) to improving performance.
D) fourth step (problem-solving) to improving performance.
E) fifth step (agreeing on actions) to improving performance.

Question

Quizplus · Accepted Answer

Observing and analysing the unacceptable employee behavior is the first step towards improving performance as it helps the manager identify the problem and take corrective actions to address the behavior. The subsequent steps involve giving good information, gathering more information, problem-solving, and agreeing on actions.

Where a Manager Observes Unacceptable Employee Behaviour in the Form