Where an employee's poor performance involves serious misconduct that endangers the safety of others, the most appropriate approach would be to:
A) use 'I' messages to describe the performance gap, feelings regarding the underperformance and why the performance shortfall matters.
B) apply the Describe-Explain-Suggest model.
C) apply the Describe-Explain-Suggest-Consequences model.
D) apply the 'fogging' technique.
E) None of these responses are correct.

Question

Quizplus · Accepted Answer

In cases of serious misconduct that endanger the safety of others, it is important to clearly describe the issue and explain why it is dangerous. The consequences of continuing this behavior should also be outlined clearly. The Describe-Explain-Suggest-Consequences model is the most appropriate approach in this situation. Neither 'I' messages, the Describe-Explain-Suggest model, nor the fogging technique will adequately address the seriousness of the situation.

Where an Employee's Poor Performance Involves Serious Misconduct That Endangers