Question 1

The finance department was performing solidly when the director retired. Her replacement moved up from within the department. The ripple effect caused the department to temporarily shift to the ____ phase of group development.
A) storming
B) norming
C) performing
D) forming
E) conforming

Accepted Answer

The description of a new leader being introduced and causing a ripple effect suggests that the group is experiencing conflict and resistance to change, which are characteristic of the storming phase of group development.

Question 2

During which stage of group development do the members try out various forms of behavior in an attempt to test the waters and see what will be acceptable in the group?
A) Norming
B) Storming
C) Forming
D) Performing
E) Conforming

Accepted Answer

During the Forming stage of group development, members are essentially trying to understand the group dynamics, their place within the group, and what behaviors are acceptable. This stage is characterized by a period of orientation and getting acquainted, where members are cautious and behave more independently.

Question 3

The second stage of group development is
A) storming.
B) norming.
C) forming.
D) performing.
E) transforming.

Accepted Answer

The second stage of group development is storming, following the initial forming stage. During the storming stage, group members start to push against the boundaries established in the forming stage. This can lead to conflicts as the group members start to work out their differences and establish more effective ways to work together.

Question 4

Alejandro wants better pay. He joins the teachers union because they strive for better pay and benefits. He joins because of
A) instrumental benefits.
B) group activities.
C) group goals.
D) need satisfaction.
E) interpersonal attraction.

Accepted Answer

The answer of Alejandro wants better pay. He joins the...

Question 5

Factors that might contribute to an individual's interpersonal attraction to a group include all the following EXCEPT
A) physical proximity to group members.
B) compatible personalities.
C) the group's goal.
D) increased interaction.
E) similarity of attitudes with group members.

Accepted Answer

Although the group's goal may influence an individual's motivation to join or participate in a group, it is not directly related to interpersonal attraction to the group. The other factors listed - physical proximity, compatible personalities, increased interaction, and similarity of attitudes - have all been shown to contribute to the development of interpersonal attraction within groups.

Question 6

Drew just joined a group supporting literacy in elementary schools because a teacher in the group is good looking and he want to meet her. Which of the following is Drew's primary reason for joining the group?
A) Instrumental benefits
B) Need satisfaction
C) Group goals
D) Group activities
E) Interpersonal attraction

Accepted Answer

Drew's primary reason for joining the group is interpersonal attraction to the good-looking teacher, therefore the correct choice is E, interpersonal attraction.

Question 7

Resistance over implementing work teams is most likely to come from
A) first-line managers.
B) top management.
C) the union.
D) stakeholders.
E) the people directly responsible for the actual implementation.

Accepted Answer

First-line managers may resist implementing work teams because they may view it as a threat to their authority and control. They may also have concerns about their workload increasing as they are expected to provide support and guidance to multiple teams. Top management may see the benefits of work teams and be more willing to support their implementation. The union may also resist work teams if they feel it jeopardizes job security or seniority rights for their members. Stakeholders may have varying opinions on work teams depending on their specific interests. The people directly responsible for implementation may be hesitant due to the unfamiliarity or perceived difficulty of establishing and managing teams. However, first-line managers are typically the most resistant group as they are directly impacted by the changes.

Question 8

Mona joined the UAW because she thinks it will negotiate a pay increase. She wants to make more money doing the same job. She joined because of
A) need satisfaction.
B) group goals.
C) group activities.
D) interpersonal attraction.
E) All of these choices

Accepted Answer

The answer of Mona joined the UAW because she thinks...

Question 9

Consultants from three different branch offices interact via e-mail on a project. They each provide their expertise and then the group changes. They are part of a(n)
A) interest group.
B) virtual team.
C) task force.
D) functional group.
E) quality circle.

Accepted Answer

The fact that the consultants are from different branches, interacting via e-mail and providing their expertise, points towards a virtual team. A virtual team is a group of people who collaborate online and work on shared projects without being physically located in the same place.

Question 10

At what stage of group development might group members regress to the previous stage of group development?
A) Norming
B) Storming
C) Forming
D) Performing
E) Conforming

Accepted Answer

The answer of At what stage of group development might...

Question 11

Human Resources had four people interview each applicant. The interviewers posted their comments on an internal blog and picked a candidate for a position. This is a(n)
A) interest group.
B) virtual team.
C) task force.
D) functional group.
E) quality circle.

Accepted Answer

The fact that the interviewers communicated and made a decision through a virtual platform (internal blog) indicates that they were a virtual team.

Question 12

Oschur is volunteering at a food bank. He feels better about himself when he spends some time helping others. Which of the following explains his primary reason for joining the group?
A) Instrumental benefits
B) Need satisfaction
C) Group goals
D) Group activities
E) Interpersonal attraction

Accepted Answer

Oschur's primary reason for joining the food bank is to satisfy his need for personal fulfillment and a sense of worth by helping others. This is an example of need satisfaction.

Question 13

Which of these is a common reason for joining a group?
A) Interpersonal attraction
B) Group activities
C) Identification with group goals
D) Instrumental benefits from membership
E) All of these choices

Accepted Answer

All of these choices are common reasons for joining a group. Interpersonal attraction can draw individuals to join a group of people they like and enjoy spending time with. Group activities can provide opportunities for socializing and participating in enjoyable shared interests. Identification with group goals can result in individuals who share a passion for a cause or purpose coming together to work towards it. Instrumental benefits from membership can include access to resources or services that are only available to group members, such as discounts or exclusive events.

Question 14

The stage of group development that generally begins with a burst of activity is
A) norming.
B) storming.
C) forming.
D) performing.
E) conforming.

Accepted Answer

The answer of The stage of group development that generally...

Question 15

Implementing teams is essentially the same as implementing
A) a functional group.
B) a task force.
C) a major organizational change.
D) an interest group.
E) group norms.

Accepted Answer

Implementing teams involves a major organizational change as it involves restructuring the way work is done and the way people collaborate to achieve common goals. It usually involves changes in roles, responsibilities, communication channels, and decision-making processes. While functional groups, task forces, and interest groups can also involve collaboration and teamwork, they are usually less formal, less structured, and less transformative than teams. Group norms are also part of team dynamics but they are not identical to implementing teams.

Question 16

Al Moore is part of a group that recently formed. He accepted a follower role and let Bill Kline be the leader. Bill has the group focused on goal attainment and functioning well. What stage of development is this group in at the present time?
A) Norming
B) Storming
C) Forming
D) Performing
E) Conforming

Accepted Answer

The group is in the performing stage where everyone is focused on achieving the group's goals, and there is a clear leader. The forming stage is characterized by uncertainty and getting to know each other. The storming stage is marked by conflicts and power struggles. The norming stage is when the group establishes norms and strengthens relationships. Conforming is not a stage of group development.

Question 17

St. Paul Church formed a committee to set goals for the year. The committee included youth, adult, and senior ministry leaders, plus the treasurer, senior pastor, and choir director. This is an example of a(n)
A) interest group.
B) virtual team.
C) task force.
D) functional group.
E) quality circle.

Accepted Answer

The committee formed by St. Paul Church is a task force as it was created specifically to set goals for the year. The group is not a functional group because it is not responsible for ongoing operations, nor is it an interest group since its members were assigned to the committee rather than volunteering to join. While the group contains individuals from different areas and levels of the church, it is not a virtual team since they are working together in person. Finally, a quality circle is a type of small group that meets regularly to identify and solve work-related problems, which does not align with the purpose of this particular committee.

Question 18

Well-designed and implemented teams will result in
A) high-performance norms.
B) very cohesive groups.
C) worker empowerment.
D) increased flexibility and responsiveness.
E) All of these choices

Accepted Answer

All of these choices are true. Well-designed and implemented teams can lead to high-performance norms, increased cohesion, worker empowerment, and greater flexibility and responsiveness.

Question 19

Ashish joined a country club to play golf, not because he the game, but because it's a skill he sees as essential to moving up the corporate ladder. Which of the following is the BEST explanation for Ashish's action?
A) Interpersonal attraction
B) Group activities
C) Need satisfaction
D) Group goals
E) Instrumental benefits

Accepted Answer

Ashish's actions suggest that he is seeking instrumental benefits, such as professional development and career advancement, rather than a genuine interest in golf or socializing with others at the country club.

Question 20

Claudia is a personal financial planner. When she moved her family to a new city she joined a swim club. Claudia finds sitting by the pool, chatting with other parents, is a good way to network and further her career. Her primary reason for joining the club was
A) instrumental benefits.
B) need satisfaction.
C) group goals.
D) group activities.
E) interpersonal attraction.

Accepted Answer

Claudia joined the swim club because she saw it as a means to achieve a specific goal - networking and furthering her career. This aligns with instrumental benefits, which refer to practical advantages gained from joining a group or organization.

Quiz 18: Managing Work Groups and Teams

The finance department was performing solidly when the director retired. Her replacement moved up from within the department. The ripple effect caused the department to temporarily shift to the ____ phase of group development.

During which stage of group development do the members try out various forms of behavior in an attempt to test the waters and see what will be acceptable in the group?

The second stage of group development is

Alejandro wants better pay. He joins the teachers union because they strive for better pay and benefits. He joins because of

Factors that might contribute to an individual's interpersonal attraction to a group include all the following EXCEPT

Drew just joined a group supporting literacy in elementary schools because a teacher in the group is good looking and he want to meet her. Which of the following is Drew's primary reason for joining the group?

Resistance over implementing work teams is most likely to come from

Mona joined the UAW because she thinks it will negotiate a pay increase. She wants to make more money doing the same job. She joined because of

Consultants from three different branch offices interact via e-mail on a project. They each provide their expertise and then the group changes. They are part of a(n)

At what stage of group development might group members regress to the previous stage of group development?

Human Resources had four people interview each applicant. The interviewers posted their comments on an internal blog and picked a candidate for a position. This is a(n)

Oschur is volunteering at a food bank. He feels better about himself when he spends some time helping others. Which of the following explains his primary reason for joining the group?

Which of these is a common reason for joining a group?

The stage of group development that generally begins with a burst of activity is

Implementing teams is essentially the same as implementing

Al Moore is part of a group that recently formed. He accepted a follower role and let Bill Kline be the leader. Bill has the group focused on goal attainment and functioning well. What stage of development is this group in at the present time?

St. Paul Church formed a committee to set goals for the year. The committee included youth, adult, and senior ministry leaders, plus the treasurer, senior pastor, and choir director. This is an example of a(n)

Well-designed and implemented teams will result in

Ashish joined a country club to play golf, not because he the game, but because it's a skill he sees as essential to moving up the corporate ladder. Which of the following is the BEST explanation for Ashish's action?

Claudia is a personal financial planner. When she moved her family to a new city she joined a swim club. Claudia finds sitting by the pool, chatting with other parents, is a good way to network and further her career. Her primary reason for joining the club was