Mary Ellen Smith has been an excellent biller for the past 5 years of employment. Lately, you have noticed that she has the highest error rate and the lowest productivity rate of the entire billing section. She also seems to be distracted and unhappy. You have a conversation with her and she confides that she is having many "personal problems" that are causing her enormous stress. As her supervisor, you

Question

Quizplus · Accepted Answer

While it is important to address poor performance, it is also important to address the underlying cause, which in this case is personal problems and stress. Referring Mary Ellen to the Employee Assistance Program (EAP) can provide her with the necessary support and resources to deal with her personal issues, which can ultimately lead to improved job performance.

Mary Ellen Smith Has Been an Excellent Biller for the Past