Customers have three specific worries when discussing product support services. Which worry derives from the fact that customers count on the seller's service dependability?
A) reputation of manufacturer
B) failure frequency
C) life cycle cost
D) out-of-pocket costs
E) downtime

Question

Quizplus · Accepted Answer

Downtime is directly related to the dependability of the seller's service. If a service is not dependable, it can lead to increased downtime for the product, which is a significant concern for customers relying on the product's continuous operation.

Customers Have Three Specific Worries When Discussing Product Support Services